Hi,

Unfortunately I crashed my dji mini 2 in a tree today and one of its arm is broken. I will be raising a request under dji care refresh but I am not sure if I should send the battery as well for replacement. As such there is no visible damage to the battery and when i tried charging it was getting charged. What else should I check about the battery? As the aircraft fell from around 10-15 meter I am not very sure if the battery is damaged or not. Should I send the battery even if it looks ok from outside or should I send only if I am very sure that its damaged?

Thanks.

Do NOT send the battery. You will probably not get it back. Also - until you get a little more proficient - STAY AWAY FROM TREES!

Hi there, I am sorry to read about the accident. Regarding your inquiry, as the DJI Care Refresh of Mini 2 covers the battery, if there is no visible damage to the battery on its appearance, you can send it with the drone so the local team will help with it. Hope this provides you the needed information.

DJI Susan Posted at 11-14 19:14
Hi there, I am sorry to read about the accident. Regarding your inquiry, as the DJI Care Refresh of Mini 2 covers the battery, if there is no visible damage to the battery on its appearance, you can send it with the drone so the local team will help with it. Hope this provides you the needed information.

Thanks Susan. I will include the battery in the postage and also share its details in the support case. Can I assume the team will check the battery and return the same if no issues or provide with a replacement?
Is there a scenario that I won't get my battery back at all?

djiuser_YuttNXWSqglr Posted at 11-14 22:28
Thanks Susan. I will include the battery in the postage and also share its details in the support case. Can I assume the team will check the battery and return the same if no issues or provide with a replacement?
Is there a scenario that I won't get my battery back at all?

The local team will check the battery when they receive it, if needed, the battery will be replaced along with DJI Care Refresh if you choose to use it. Rest assured, you will get a battery back.
When a user sends an issued battery back, but it is not covered under warranty/DJI Care Refresh, and the user requires us to dispose of the battery directly, the battery will not be sent back.

DJI Susan Posted at 11-15 00:33
The local team will check the battery when they receive it, if needed, the battery will be replaced along with DJI Care Refresh if you choose to use it. Rest assured, you will get a battery back.
When a user sends an issued battery back, but it is not covered under warranty/DJI Care Refresh, and the user requires us to dispose of the battery directly, the battery will not be sent back.

thanks a lot!!

djiuser_YuttNXWSqglr Posted at 11-15 01:37
thanks a lot!!

You are most welcome. Any assistance is needed during the service, please feel free to contact me, I am here to help.