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DJI Phantom 4 Pro compatibility issues with iPad Mini 6
2992 16 2021-11-15
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jambopablo48
lvl.1
New Zealand
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Hi,
I have the DJI Phantom 4 Pro Drone - Model No. WM331A & the controller Model No. GL300F.
I purchased an iPad mini (6th generation), software version 15.0
I installed dji go 4.0 but it will not connect to the drone.
Does anyone know if there is any updates required or if there is a known compatibilty problem.

I have used an andriod phone and have none of these issues.

Is it possible that the cable connecting from Controller to iPad needs to be a specific type?
The one I have is standard USB to device.
Thank you in advance for your help.
2021-11-15
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DJI Stephen
Super Moderator
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Hello there jambopablo48. I am sorry for the trouble this has caused and thank you for reaching out. Upon checking the said mobile device ( iPad Mini 6 ) that your are trying to use on your DJI Phantom 4 Pro and on the DJI Go 4 application. I am sorry to say that the said mobile device is not recommended for the said DJI drone and on the said DJI application. We would suggest using a recommended mobile device for the DJI Go 4  application for compatibility and reliability purposes. There is a possibility that the iPad Mini 6 will be able to work on the DJI Go 4 application. But however, since it's not yet optimized with the said application and for the said DJI Drone we cannot guaranteed if it will work all the time and if it will be able to run all the functions of the DJI Go 4 application while using it on your DJI drone. For reference I will post a DJI link  where in you can find the recommended mobile device for the DJI Phantom 4 Pro ( https://www.dji.com/downloads/products/phantom-4-pro ) . Thank you.
2021-11-15
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ToddWaddington
lvl.1
United States
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DJI Stephen Posted at 11-15 20:27
Hello there jambopablo48. I am sorry for the trouble this has caused and thank you for reaching out. Upon checking the said mobile device ( iPad Mini 6 ) that your are trying to use on your DJI Phantom 4 Pro and on the DJI Go 4 application. I am sorry to say that the said mobile device is not recommended for the said DJI drone and on the said DJI application. We would suggest using a recommended mobile device for the DJI Go 4  application for compatibility and reliability purposes. There is a possibility that the iPad Mini 6 will be able to work on the DJI Go 4 application. But however, since it's not yet optimized with the said application and for the said DJI Drone we cannot guaranteed if it will work all the time and if it will be able to run all the functions of the DJI Go 4 application while using it on your DJI drone. For reference I will post a DJI link  where in you can find the recommended mobile device for the DJI Phantom 4 Pro ( https://www.dji.com/downloads/products/phantom-4-pro ) . Thank you.

The Phantom 4 Pro remote does NOT have a microSD card .  The instructions for firmware update show that.  But either way, I updated the Phantom with DJI Phantom app on my computer.  It connects to my iPhone 13 Pro Max but DOES NOT connect to the iPad 6 mini.  
2021-12-14
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ToddWaddington
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United States
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I have tested the iPad mini 6 and iPhone 13 pro with my mavic pro 2 and it's fine on both.  My phantom pro 4 works with my iPhone 13 Pro but DOES NOT WORK WITH the iPad mini 6.
2021-12-14
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ToddWaddington
lvl.1
United States
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DJI Stephen Posted at 11-15 20:27
Hello there jambopablo48. I am sorry for the trouble this has caused and thank you for reaching out. Upon checking the said mobile device ( iPad Mini 6 ) that your are trying to use on your DJI Phantom 4 Pro and on the DJI Go 4 application. I am sorry to say that the said mobile device is not recommended for the said DJI drone and on the said DJI application. We would suggest using a recommended mobile device for the DJI Go 4  application for compatibility and reliability purposes. There is a possibility that the iPad Mini 6 will be able to work on the DJI Go 4 application. But however, since it's not yet optimized with the said application and for the said DJI Drone we cannot guaranteed if it will work all the time and if it will be able to run all the functions of the DJI Go 4 application while using it on your DJI drone. For reference I will post a DJI link  where in you can find the recommended mobile device for the DJI Phantom 4 Pro ( https://www.dji.com/downloads/products/phantom-4-pro ) . Thank you.

when do you think the app will be optimized for the iPad mini 6?
2021-12-14
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NotSoSmartPA
lvl.2

United States
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If I recall, IOS has a check for external devices/USB connections.  It will pop-up and ask if you want to allow a device to be connected.
Also, I’ve seen somewhere that there’s a requirement that the ipad MUST have cellular service available for the DJI apps.
And of course, there’s always the — do you have latest IOS updates installed?  I think we’re up top 15.2 now.
1-5 05:57
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fans5441b3c5
lvl.1
Flight distance : 452083 ft
United States
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I ran into this same issue last night. I bought the iPad Mini 6 with the intention of adding it to my workflow with the Phantom 4 Pro. I couldn't get it to work at all.

Does anyone from DJI have a timeline on how soon this can get fixed?
1-14 06:37
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EAGLEPOWER
lvl.1

Brazil
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Is funny that my phantom 4 pro does not work with ipad mini 6, but the phantom 4 pro v2 it does work fine! Really pain in the ass issue
2-7 08:47
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Chaff_Cutter
lvl.2
Flight distance : 9163 ft
Australia
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Hey DJI and other forum users,

Ive got the same problem.
This is bad form on DJI behalf.
iPad mini 6 works with every other drone that uses Go4 EXCEPT P4 and pro.
This needs to be fixed asap.
There are lots of dollars here that people have invested into drones and tablets.
If it doesnt get fixed soon I think I'll change drones, NOT tablets.
Pull your finger out, DJI!
Not happy.

Scotty
2-14 01:01
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djiuser_dbz3UixWnXjw
lvl.1

United States
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EAGLEPOWER Posted at 2-7 08:47
Is funny that my phantom 4 pro does not work with ipad mini 6, but the phantom 4 pro v2 it does work fine! Really pain in the ass issue

So no issues with the P4PV2?
4-28 09:47
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djiuser_Nnnk11S2fYbV
New

France
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djiuser_dbz3UixWnXjw Posted at 4-28 09:47
So no issues with the P4PV2?

Hello,
I baught an IPAD Mini 6 yesterday and it doesn't run with DJI GO4 (not connected).

I read all your conversations since 3 months and I see that you have had the same problem that me.

Now, have you find a solution for this issue ?

Thanks for your answer.
Tony
5-4 08:07
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djiuser_tspvdApNpZKq
lvl.1

United States
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I'm having the same issue with my Air2S. I can't connect my Ipad mini 6 to the remote consistently. Works only when it want to....Weird and VERY ANNOYING! DJI, please get it together and make your products usable with the latest technology. I know you can do it because you are awesome! These things are magical marvels of technology, and you guys built them. Altering software to ensure connectivity of a mobile device could be fixed incredibly quickly! Looking forward to that day coming soon!
5-5 16:16
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ro_flyer
Captain
Flight distance : 7557283 ft
Brazil
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ToddWaddington Posted at 2021-12-14 10:25
The Phantom 4 Pro remote does NOT have a microSD card .  The instructions for firmware update show that.  But either way, I updated the Phantom with DJI Phantom app on my computer.  It connects to my iPhone 13 Pro Max but DOES NOT connect to the iPad 6 mini.

Thanks for this good info.
5-12 19:41
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djiuser_p38cGks4wKl9
lvl.1
Flight distance : 139879 ft
United States
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DJI Stephen Posted at 2021-11-15 20:27
Hello there jambopablo48. I am sorry for the trouble this has caused and thank you for reaching out. Upon checking the said mobile device ( iPad Mini 6 ) that your are trying to use on your DJI Phantom 4 Pro and on the DJI Go 4 application. I am sorry to say that the said mobile device is not recommended for the said DJI drone and on the said DJI application. We would suggest using a recommended mobile device for the DJI Go 4  application for compatibility and reliability purposes. There is a possibility that the iPad Mini 6 will be able to work on the DJI Go 4 application. But however, since it's not yet optimized with the said application and for the said DJI Drone we cannot guaranteed if it will work all the time and if it will be able to run all the functions of the DJI Go 4 application while using it on your DJI drone. For reference I will post a DJI link  where in you can find the recommended mobile device for the DJI Phantom 4 Pro ( https://www.dji.com/downloads/products/phantom-4-pro ) . Thank you.

When will the ipad mini 6 work with dji go 4?
6-5 11:37
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DJI Stephen
Super Moderator
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djiuser_p38cGks4wKl9 Posted at 6-5 11:37
When will the ipad mini 6 work with dji go 4?

Hi there. Good day and thank you for the inquiry. Kindly please rest assure that our DJI R&D Team are continuously testing multiple mobile devices to be added on the list of recommended mobile device for the DJI Go 4 application in the future. Thank you.
6-7 19:54
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EAGLEPOWER
lvl.1

Brazil
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djiuser_dbz3UixWnXjw Posted at 4-28 09:47
So no issues with the P4PV2?

yes with v2.0 works fine
7-13 14:09
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djiuser_L87JMe0UYFMW
lvl.2
United States
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If you've got a Phantom 4 Pro v1 and an iPad Mini 6 that won't work together, I've found a USB A to USB C adapter and charging cord combo that will make it work. I've tried dozens of combos, and this finally worked! Links below.

Syntech USB C Female to USB Male Adapter Type C to USB A Converter Compatible with iPhone 13 12 Pro Max iPad Air 6 Apple Watch Series 7 AirPods 3 Samsung Galaxy etc Silver https://a.co/d/174caKg

Super Fast Charger Type C, 25W USB-C Fast Charging Block with 10FT Android Phone Charger Cable for Samsung Galaxy S22/S22 Ultra/S22+/S21/S21 Ultra/S21+/S21 FE/Note 20 S20 Ultra/Note 10 Plus/Z Fold 3 https://a.co/d/gBoeaDR
8-30 15:29
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