Hi,
I have the DJI Phantom 4 Pro Drone - Model No. WM331A & the controller Model No. GL300F.
I purchased an iPad mini (6th generation), software version 15.0
I installed dji go 4.0 but it will not connect to the drone.
Does anyone know if there is any updates required or if there is a known compatibilty problem.

I have used an andriod phone and have none of these issues.

Is it possible that the cable connecting from Controller to iPad needs to be a specific type?
The one I have is standard USB to device.
Thank you in advance for your help.

Hello there jambopablo48. I am sorry for the trouble this has caused and thank you for reaching out. Upon checking the said mobile device ( iPad Mini 6 ) that your are trying to use on your DJI Phantom 4 Pro and on the DJI Go 4 application. I am sorry to say that the said mobile device is not recommended for the said DJI drone and on the said DJI application. We would suggest using a recommended mobile device for the DJI Go 4  application for compatibility and reliability purposes. There is a possibility that the iPad Mini 6 will be able to work on the DJI Go 4 application. But however, since it's not yet optimized with the said application and for the said DJI Drone we cannot guaranteed if it will work all the time and if it will be able to run all the functions of the DJI Go 4 application while using it on your DJI drone. For reference I will post a DJI link  where in you can find the recommended mobile device for the DJI Phantom 4 Pro ( https://www.dji.com/downloads/products/phantom-4-pro ) . Thank you.

DJI Stephen Posted at 11-15 20:27
Hello there jambopablo48. I am sorry for the trouble this has caused and thank you for reaching out. Upon checking the said mobile device ( iPad Mini 6 ) that your are trying to use on your DJI Phantom 4 Pro and on the DJI Go 4 application. I am sorry to say that the said mobile device is not recommended for the said DJI drone and on the said DJI application. We would suggest using a recommended mobile device for the DJI Go 4  application for compatibility and reliability purposes. There is a possibility that the iPad Mini 6 will be able to work on the DJI Go 4 application. But however, since it's not yet optimized with the said application and for the said DJI Drone we cannot guaranteed if it will work all the time and if it will be able to run all the functions of the DJI Go 4 application while using it on your DJI drone. For reference I will post a DJI link  where in you can find the recommended mobile device for the DJI Phantom 4 Pro ( https://www.dji.com/downloads/products/phantom-4-pro ) . Thank you.

The Phantom 4 Pro remote does NOT have a microSD card .  The instructions for firmware update show that.  But either way, I updated the Phantom with DJI Phantom app on my computer.  It connects to my iPhone 13 Pro Max but DOES NOT connect to the iPad 6 mini.  

I have tested the iPad mini 6 and iPhone 13 pro with my mavic pro 2 and it's fine on both.  My phantom pro 4 works with my iPhone 13 Pro but DOES NOT WORK WITH the iPad mini 6.

DJI Stephen Posted at 11-15 20:27
Hello there jambopablo48. I am sorry for the trouble this has caused and thank you for reaching out. Upon checking the said mobile device ( iPad Mini 6 ) that your are trying to use on your DJI Phantom 4 Pro and on the DJI Go 4 application. I am sorry to say that the said mobile device is not recommended for the said DJI drone and on the said DJI application. We would suggest using a recommended mobile device for the DJI Go 4  application for compatibility and reliability purposes. There is a possibility that the iPad Mini 6 will be able to work on the DJI Go 4 application. But however, since it's not yet optimized with the said application and for the said DJI Drone we cannot guaranteed if it will work all the time and if it will be able to run all the functions of the DJI Go 4 application while using it on your DJI drone. For reference I will post a DJI link  where in you can find the recommended mobile device for the DJI Phantom 4 Pro ( https://www.dji.com/downloads/products/phantom-4-pro ) . Thank you.

when do you think the app will be optimized for the iPad mini 6?

If I recall, IOS has a check for external devices/USB connections.  It will pop-up and ask if you want to allow a device to be connected.
Also, I’ve seen somewhere that there’s a requirement that the ipad MUST have cellular service available for the DJI apps.
And of course, there’s always the — do you have latest IOS updates installed?  I think we’re up top 15.2 now.

I ran into this same issue last night. I bought the iPad Mini 6 with the intention of adding it to my workflow with the Phantom 4 Pro. I couldn't get it to work at all.

Does anyone from DJI have a timeline on how soon this can get fixed?

Is funny that my phantom 4 pro does not work with ipad mini 6, but the phantom 4 pro v2 it does work fine! Really pain in the ass issue

Hey DJI and other forum users,

Ive got the same problem.
This is bad form on DJI behalf.
iPad mini 6 works with every other drone that uses Go4 EXCEPT P4 and pro.
This needs to be fixed asap.
There are lots of dollars here that people have invested into drones and tablets.
If it doesnt get fixed soon I think I'll change drones, NOT tablets.
Pull your finger out, DJI!
Not happy.

Scotty

EAGLEPOWER Posted at 2-7 08:47
Is funny that my phantom 4 pro does not work with ipad mini 6, but the phantom 4 pro v2 it does work fine! Really pain in the ass issue

So no issues with the P4PV2?

djiuser_dbz3UixWnXjw Posted at 4-28 09:47
So no issues with the P4PV2?

Hello,
I baught an IPAD Mini 6 yesterday and it doesn't run with DJI GO4 (not connected).

I read all your conversations since 3 months and I see that you have had the same problem that me.

Now, have you find a solution for this issue ?

Thanks for your answer.
Tony

I'm having the same issue with my Air2S. I can't connect my Ipad mini 6 to the remote consistently. Works only when it want to....Weird and VERY ANNOYING! DJI, please get it together and make your products usable with the latest technology. I know you can do it because you are awesome! These things are magical marvels of technology, and you guys built them. Altering software to ensure connectivity of a mobile device could be fixed incredibly quickly! Looking forward to that day coming soon!

ToddWaddington Posted at 2021-12-14 10:25
The Phantom 4 Pro remote does NOT have a microSD card .  The instructions for firmware update show that.  But either way, I updated the Phantom with DJI Phantom app on my computer.  It connects to my iPhone 13 Pro Max but DOES NOT connect to the iPad 6 mini.

Thanks for this good info.

DJI Stephen Posted at 2021-11-15 20:27
Hello there jambopablo48. I am sorry for the trouble this has caused and thank you for reaching out. Upon checking the said mobile device ( iPad Mini 6 ) that your are trying to use on your DJI Phantom 4 Pro and on the DJI Go 4 application. I am sorry to say that the said mobile device is not recommended for the said DJI drone and on the said DJI application. We would suggest using a recommended mobile device for the DJI Go 4  application for compatibility and reliability purposes. There is a possibility that the iPad Mini 6 will be able to work on the DJI Go 4 application. But however, since it's not yet optimized with the said application and for the said DJI Drone we cannot guaranteed if it will work all the time and if it will be able to run all the functions of the DJI Go 4 application while using it on your DJI drone. For reference I will post a DJI link  where in you can find the recommended mobile device for the DJI Phantom 4 Pro ( https://www.dji.com/downloads/products/phantom-4-pro ) . Thank you.

When will the ipad mini 6 work with dji go 4?

djiuser_p38cGks4wKl9 Posted at 6-5 11:37
When will the ipad mini 6 work with dji go 4?

Hi there. Good day and thank you for the inquiry. Kindly please rest assure that our DJI R&D Team are continuously testing multiple mobile devices to be added on the list of recommended mobile device for the DJI Go 4 application in the future. Thank you.

djiuser_dbz3UixWnXjw Posted at 4-28 09:47
So no issues with the P4PV2?

yes with v2.0 works fine

If you've got a Phantom 4 Pro v1 and an iPad Mini 6 that won't work together, I've found a USB A to USB C adapter and charging cord combo that will make it work. I've tried dozens of combos, and this finally worked! Links below.

Syntech USB C Female to USB Male Adapter Type C to USB A Converter Compatible with iPhone 13 12 Pro Max iPad Air 6 Apple Watch Series 7 AirPods 3 Samsung Galaxy etc Silver https://a.co/d/174caKg

Super Fast Charger Type C, 25W USB-C Fast Charging Block with 10FT Android Phone Charger Cable for Samsung Galaxy S22/S22 Ultra/S22+/S21/S21 Ultra/S21+/S21 FE/Note 20 S20 Ultra/Note 10 Plus/Z Fold 3 https://a.co/d/gBoeaDR

Hello.

I have the same problem. Remote Controller do not connect with iPad Mini 6 with USB-C.

iPad Mini 6 with iOS 16.4.1
Remote Controller GL300C ver. B - latest firmware
DJI Phantom Advanced - latest firmware

Remote Controller work with microUSB only when I restart mobile phone - Android 6.1
Remote Controller work with lightening only when I restart mobile phone - iOS 16.1.1

I do everything. Re-instal app, use adapter, use different cable, charge remote and connect with iPad, restart iPad when cable was connected.

What should I do NOW?

I need immediately iPad mini 6 with RC

If the problem is not resolved within 3 days please give me RC that will work with iPad Mini 6.

Regards,

Bartłomiej

djiuser_L87JMe0UYFMW Posted at 2022-8-30 15:29
If you've got a Phantom 4 Pro v1 and an iPad Mini 6 that won't work together, I've found a USB A to USB C adapter and charging cord combo that will make it work. I've tried dozens of combos, and this finally worked! Links below.

Syntech USB C Female to USB Male Adapter Type C to USB A Converter Compatible with iPhone 13 12 Pro Max iPad Air 6 Apple Watch Series 7 AirPods 3 Samsung Galaxy etc Silver https://a.co/d/174caKg

The problem I have with buying this product or products, is I have been promised it will work to find out that it doesn't and I am left with more cables and adapters that are worthless to me. I have tried that exact adapter with a combination of different cables that people said would work.  The problem with the cable you said would work is that it is a charging cable, I don't see where it is listed as a data cable. I just want DJI to get their act together and get this fixed.  With the iPhone 15 coming out soon it is rumored to have a USB C port not a lightning port I will not be able to use my Phantom 4 Pro at all if I upgrade to that phone.  In essence I will have a drone that I will not be able to fly at all.  I will have to purchase an older phone or older iPad to get this to work.  I have a perfectly working iPad mini 6 that should work that doesn't and DJI doesn't care to get it working.

The truth is simple.

DJI Phantom 4 series is dead and they don't see the need for firmware update and usb-c compatibility.

If you want to use the Phantom 4 series, only use what else works with the controller.

USB-C? - Forget user.

Micro-USB or Lightening? - Remember user.

DJI Stephen Posted at 2021-11-15 20:27
Hello there jambopablo48. I am sorry for the trouble this has caused and thank you for reaching out. Upon checking the said mobile device ( iPad Mini 6 ) that your are trying to use on your DJI Phantom 4 Pro and on the DJI Go 4 application. I am sorry to say that the said mobile device is not recommended for the said DJI drone and on the said DJI application. We would suggest using a recommended mobile device for the DJI Go 4  application for compatibility and reliability purposes. There is a possibility that the iPad Mini 6 will be able to work on the DJI Go 4 application. But however, since it's not yet optimized with the said application and for the said DJI Drone we cannot guaranteed if it will work all the time and if it will be able to run all the functions of the DJI Go 4 application while using it on your DJI drone. For reference I will post a DJI link  where in you can find the recommended mobile device for the DJI Phantom 4 Pro ( https://www.dji.com/downloads/products/phantom-4-pro ) . Thank you.

DJI Stephen, I am finding that the P4P does not work with any combination of cables and adapters.  I also have tried multiple iPads that use the USB C ports and they don't work.  You may want to get this working as the new iPhone is rumored to be using the USB C and a lot of people may run into this problem in the future.  Because the only saving grace for me right now is that I have a iPhone 14 Pro Max that uses the Lightning cable which works.  The two iPads that I have tried is iPad mini 6 and the iPad 12.9" Pro 5th Generation.

DJI has been trying to fix the USB-C issue since 11.2021 r.
The iPad mini 6 was presented on 9.2021 r.
The last Phantom 4 Pro V1 / Advanced firmware update is from 2020 r.
Now we have 2023 r.
For me, this is DJI's clear answer to user needs.

Let’s go DJI!! We spend too much money on this crap to not have it supported.