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Bug Report Thread Not Being Monitored By DJI
273 8 2021-11-15
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forbsie
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This was reported 5 days ago in the Bug Report thread but hasn't yet been acknowledged by DJI


DJI Mimo. Two new issues discovered. Video 2.7K/120/HS. Unable to play, download or export video, .. and alert message not translated to English (Google Translate tells me it says "Format not supported")

Not sure if this is due to using an old iPhone 5 which of course has lower processing capability (I can't use my iPhone 8 which won't even show a preview), but problems with DJI Mimo are making it very hard to get enthused about the Action 2!


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Update: I changed Video Compression from HEVC (Efficiency) to H.264 (Compatibility) and was then able to play, download and export 2.7K/120/HS video footage. Seems bizarre having the HEVC option if it is not supported?!?
2021-11-15
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fans2ba7882f
lvl.3
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same with iPhone 12 pro , just requested a return label.  DJI disappointed me with this launch
2021-11-15
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Montfrooij
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I guess they have their hands full with all the new releases.
2021-11-16
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DAFlys
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Give them a little time to fix things,   they've got a lot on their hands at the moment.
2021-11-16
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DowntownRDB
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This is exactly what happens when you rush a product to market.  
2021-11-16
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forbsie
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DAFlys Posted at 11-16 00:46
Give them a little time to fix things,   they've got a lot on their hands at the moment.

I do understand that fixing problems takes time (and I'm fully prepared to wait), .. but not acknowledging issues that are reported only fuels frustration. Cheers
2021-11-16
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DAFlys
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forbsie Posted at 11-16 13:41
I do understand that fixing problems takes time (and I'm fully prepared to wait), .. but not acknowledging issues that are reported only fuels frustration. Cheers

Yes,  I can imagine how you feel.
2021-11-17
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DJI-ytao
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Hi Forbsie. Sorry for the multi language issue. The alert is that HEVC (H265) is not supported by iphone5.
plz check apple support:https://support.apple.com/en-us/HT207022  
according to apple, HEVC is available after iphone7.
2021-11-17
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forbsie
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DJI-ytao Posted at 11-17 06:06
Hi Forbsie. Sorry for the multi language issue. The alert is that HEVC (H265) is not supported by iphone5.
plz check apple support:https://support.apple.com/en-us/HT207022  
according to apple, HEVC is available after iphone7.

Hi DJI-ytao,

Thanks for your reply explaining the iPhone limitation Now that my iPhone 8 is handling media correctly I will give it a try on that.

Cheers

Steve
2021-11-17
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