The new version of dji Mimo, 1.7.6, has just been released.

But with the official samsung s21 ultra and android 12 you still have the same problem.

There is no live image from the camera to the mobile, in any of its options (slow motion, video, photo, etc)

Same here using an iPhone 12 pro. I requested a return and DJI customer care called me. Supposedly there is an issue with the hardware and it was recommended for me to return.

I noticed it didn't change anything for S21 Ultra running Android 12.

I noticed it didn't change anything for S21 Ultra running Android 12.

After deleting and reinstalling app I get this

For what it's worth, 1.7.6 fixed the problem I was having where it wouldn't remember the app settings (and so every time I opened the app it was if I was starting from scratch again).

Hi BEN_M16, we are concerned about the issue, could you please help to provide the following information to me? I would love to have our engineers investigate the issue.
1. Please provide a video of the issues described on the post;
2. The APP LOG from the mobile device, route: SD card (or internal storage)/Android/data/dji.mimo/files/LOG
Please upload the files to Dropbox or Google Drive so I can download them.
Sorry for the inconvenience caused and thank you for your cooperation.

Hi Susan,
Inside the folder that you indicate is empty, there are no files.

/Android/data/ no files.........no folders.

My phone is a Samsung Galaxy S21 Ultra Exynos cpu version, european. Android 12 official, not beta.
All permission gived to this app. Not any battery saver activated.

BEN_M16 Posted at 11-17 23:23
Hi Susan,
Inside the folder that you indicate is empty, there are no files.

Thank you for getting back. Sorry about this. In this situation, please try to completely delete the DJI Mimo app, and download the latest version again. Then please connect to the camera, enable the permission, and check if the logs are then stored on the app. Please keep us updated.

I do this two times (unistall and delete manually all DJI folders) , and the result is the same. Dont work.

Hello,

I have the same Probleme here. I also have a S21 Ultra (SM-G998B/DS) with Android 12.
No picture in the MIMO App. Not when I connect directly not via wifi module.
DJI Please support Android user. I love your products but my patience is finite.


Grüße aus Deutschland,
Sven

I will send you the log folder via PN.

Edit: I just see that it is for DJI Action. I have a DJI Poket but the same problem. Installed MIMO version is 1.7.6

Gortosch Posted at 11-20 04:25
Hello,

I have the same Probleme here. I also have a S21 Ultra (SM-G998B/DS) with Android 12.

Hi, Gortosch. We fully understand your feeling, please wait patiently. If it is convenient for you, can you provide us with the following information, thank you very much for your cooperation.
1. A screenshot of the OS of your phone
2. A video of this issue - Black Screen
3. The APP LOG from the mobile device, route: SD card (or internal storage)/Android/data/dji.mimo/files/LOG
Please upload the files to Dropbox or Google Drive so we can download them.

BEN_M16 Posted at 11-18 03:47
I do this two times (unistall and delete manually all DJI folders) , and the result is the same. Dont work.

I am deeply sorry for the belated reply and sorry to know that the issue persists. May I have a video of the issue as well as a screenshot of the log folder for us?
Please also tap the reply button if you reply to me so I can receive a notification. Thank you very much.

DJI Gamora Posted at 11-21 19:49
Hi, Gortosch. We fully understand your feeling, please wait patiently. If it is convenient for you, can you provide us with the following information, thank you very much for your cooperation.
1. A screenshot of the OS of your phone
2. A video of this issue - Black Screen

Hello,

thank you for your help, I have sent you the information by PN.

Greetings
Sven

Gortosch Posted at 11-22 10:13
Hello,

thank you for your help, I have sent you the information by PN.

Hi, there. We have seen your message. Could you please upload these files to Google Drive/ Dropbox, so that we can download them? Thank you for your cooperation.

DJI Gamora Posted at 11-23 02:02
Hi, there. We have seen your message. Could you please upload these files to Google Drive/ Dropbox, so that we can download them? Thank you for your cooperation.

Hello,

I do not trust google. But I have sent you the data you want with google drive.

Sven

Gortosch Posted at 11-23 09:33
Hello,

I do not trust google. But I have sent you the data you want with google drive.

Thanks for your cooperation. We have forwarded it to the relevant engineer, will look into it and give you an update soon.

I Still expering problems with my Samsung note 20 Ultra with dji mimo timelapse won't récord video

Hello Gamora,

are there any findings yet?
By the way, how can I set an eMail notification for the thread?

Gortosch Posted at 12-4 02:18
Hello Gamora,

are there any findings yet?

Hello Gamora,

can you give me a little feedback?

Hello,

the new version works fine. Thanks a lot!   

DJI Gamora Posted at 11-25 03:38
Thanks for your cooperation. We have forwarded it to the relevant engineer, will look into it and give you an update soon.

YES !

Version 1.7.8 of MIMO is now working on Pixel 6

Hopefully, GO4 will be fixed too soon

Gortosch Posted at 12-22 09:50
Hello,

the new version works fine. Thanks a lot!

Thank you for your positive feedback. If you have any other question, please feel free to contact us.