Please select Into the mobile phone version | Continue to access the computer ver.
Charging Station Battery Error for M300 RTK
4320 13 2021-11-17
Uploading and Loding Picture ...(0/1)
o(^-^)o
COA_M600_PIC
Second Officer
Flight distance : 237162 ft
United States
Offline

So, after the latest update on my charging stations I have several batteries that keep throwing a battery error. Has anyone else ran into this issue, and if so what have you done to fix it? I have tried placing the batteries with errors into the drone and turning it on. After the drone is on there is no notification about an error so I try to charge again the error comes back. I have let the batteries drop charge out of the charging station and try recharging them and I still get the error. The company I bought the drone from said several people have contacted them about the same issue but they have not given solid information on how to resolve the problem.

Thanks for the help in advance.

2021-11-17
Use props
fans32a25bd4
New

South Africa
Offline

I have the exact same error. Changing slots, all terminals clean but at random batteries starts giving errors. Please help
2021-11-25
Use props
DJI Susan
Administrator

Offline

Hi there, sorry for the issue you encountered. We are concerned about the issue and hope to get more information for an investigation.
Could you please help to export the battery log and the log from the battery station via DJI Assistant 2 so we can check further about it?
The DJI Assistant 2 for M300 RTK: https://www.dji.com/matrice-300/downloads
DJI Assistant 2 for battery station: https://www.dji.com/downloads/so ... for-battery-station
Thank you very much for your help.
2021-11-28
Use props
DJI Susan
Administrator

Offline

fans32a25bd4 Posted at 11-25 23:52
I have the exact same error. Changing slots, all terminals clean but at random batteries starts giving errors. Please help

Hi there, sorry for the issue. Could you please also help to extract the logs as instructed on 3# so we can check more about the error? You can upload the logs to Dropbox/Google Drive and provide me with the link. Thank you very much.
2021-11-28
Use props
COA_M600_PIC
Second Officer
Flight distance : 237162 ft
United States
Offline

fans32a25bd4 Posted at 11-25 23:52
I have the exact same error. Changing slots, all terminals clean but at random batteries starts giving errors. Please help

I think I finally got the error to go away. It took multiple rotations in the drone turning it on and off and clearing any error that was there. It kind of reset the batteries. Almost worked like witch craft. but I haven't had any errors since I did that.
2021-11-29
Use props
djiuser_fY1GSXHsbXE6
lvl.2
Flight distance : 342051 ft
United Kingdom
Offline

Yes - I have 2 x  battery stations and the second one has this issue now. The first is still fine. Very strange.
2021-12-11
Use props
Craig_Tas
lvl.4
Flight distance : 2596627 ft
Australia
Offline

usually any issues when charging that I have had is firmware being outdated on the batteries.
2021-12-14
Use props
COA_M600_PIC
Second Officer
Flight distance : 237162 ft
United States
Offline

Craig_Tas Posted at 12-14 17:14
usually any issues when charging that I have had is firmware being outdated on the batteries.

Firmware was up to date on both of my charging stations and 16 batteries. there was a corruption in the firmware from a previous update that was fixed during the most recent update. but in the mean time, before the current update came out, I had to insert the batteries in the drone and completely cycle them to 0% charge and reset them. had multiple phone calls with my DJI Dealer and this was their solution.
2021-12-20
Use props
Dunmire83
lvl.1
United States
Offline

I have a colleague that is encountering the exact issue highlighted by other users above - as it's been a few months, I'm not sure if there is a new resolution that I have missed? Thanks for any help!
2-10 07:48
Use props
fans32a25bd4
New

South Africa
Offline

hi, issue also randomly disappeared but came back this week. All battires x4 100 charged, when charing them again one battery started giving battery error, and second battery shows fully charged on the battery station yet the heath DJI Pilot apps shows it at 30%. Removed the 2x batteries with issues and bought a new set. charged them together with the 2 working batteries and suddenly one of my working batteries started to give the same battery error. really frustrating and no idea how to fix
3-2 22:01
Use props
Craig_Tas
lvl.4
Flight distance : 2596627 ft
Australia
Offline

COA_M600_PIC Posted at 2021-12-20 06:40
Firmware was up to date on both of my charging stations and 16 batteries. there was a corruption in the firmware from a previous update that was fixed during the most recent update. but in the mean time, before the current update came out, I had to insert the batteries in the drone and completely cycle them to 0% charge and reset them. had multiple phone calls with my DJI Dealer and this was their solution.

Late reply to you, been so busy I just don’t have time to check all the forums I used to visit.

Looks like we have all been having this issue and I am now updating the battery station and batteries to the latest firmware hoping it has been resolved.

I just have random batteries fully charge but then error.

Bloody annoying!
Hope you have resolved your issues.
5-30 14:25
Use props
djiuser_vGb9M0v7GPWc
New

Offline

Good morning, i have been reading all the complaints about the errors with batteries and the charging station. I was particularly interested in what firmware update was corrupted and how we can see what firmware update we have now ….i finally got my m300 battery charging but its partner is now no longer charging at all (not recognizing it at all)
These batteries are not even 9 mos old…any thoughts and how can i see what latest firmware i have and which one was corrupted

Thanks
Hepner
9-23 06:58
Use props
COA_M600_PIC
Second Officer
Flight distance : 237162 ft
United States
Offline

Craig_Tas Posted at 5-30 14:25
Late reply to you, been so busy I just don’t have time to check all the forums I used to visit.

Looks like we have all been having this issue and I am now updating the battery station and batteries to the latest firmware hoping it has been resolved.

I'm still having the issues after multiple firmware updates. not sure if its an inherent flaw in the tb60s or not. Currently out of 16 batteries that I have only 2 of the are throwing errors. I just do the same thing over and over until they reset.

Cycle battery to 0% charge ( Helps if you set them in the drone with a known good battery).  
Once battery has cycled to 0% check firmware then try charging again. sometime it works with the reset and sometimes it does not. just a practice of futility at this point.  
9-23 07:34
Use props
COA_M600_PIC
Second Officer
Flight distance : 237162 ft
United States
Offline

djiuser_vGb9M0v7GPWc Posted at 9-23 06:58
Good morning, i have been reading all the complaints about the errors with batteries and the charging station. I was particularly interested in what firmware update was corrupted and how we can see what firmware update we have now ….i finally got my m300 battery charging but its partner is now no longer charging at all (not recognizing it at all)
These batteries are not even 9 mos old…any thoughts and how can i see what latest firmware i have and which one was corrupted

Unfortunately I don't recall which firmware I had that started the issue. To check which firmware you are on simple connect your controller to the battery charging station and go to the HMS tab on the controller. The firmware I'm currently at on my batteries is 01.02.05.44.

Another test you could do is one that was recommended to me. insert both batteries ( one bad and one good) into the drone and power it up then go to the HMS tab to check battery health. its possible like with other types of batteries that there could be a dead cell in the battery. Hopefully with cycling the batteries through your drone will "wake" the battery up and allow you to charge it, I've had to do this many time with multiple of my batteries.

Hope this helps.

COA
9-23 07:46
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules