diamondmine
lvl.3
Flight distance : 500449 ft
United Kingdom
Offline
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hallmark007 Posted at 12-9 11:21
Now I got word back from dji online store. They are only selling combo with “OLD” controller and they have no information of retailers selling combo with RC Pro. There is one major dji retailer here ill check them out tomorrow see if they have this offer. Where in the UK is it for sale. Small snippet from online support.
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This is the e-mail i received this morning.
DJI Customer Support (DJI Support)
2021年12月9日 GMT+816:14
Greetings from DJI Customer Support!
Hope that everything is going very well with you. We value your business with us and we thank you so much for showing your interest, support, and continued patronage to our company. We will be delighted to assist you in this matter and help you get to the bottom of the concern as quickly as possible.
With regard to your concern, due to a temporary change in our production process, the DJI Smart Controller in the DJI Air 2S Fly More Combo will not be available in the short term. To ensure your flight experience not to be affected, we have upgraded the Smart Controller in the DJI Air 2S Fly More Combo to the DJI RC Pro with the price unchanged. This is a temporary move and will end after the new production process starts. This package is now available to purchase on the DJI Official Online store through this link, https://store.dji.com/product/dj ... ition=0&vid=105952.
However, please be advised that we don't have direct access to our authorized retail stores and dealers so the prices, availability, promotions, and shipping time frames are different. We could not verify if they have already sold this type of Fly More Combo. You may try contacting them to inquire about this. My apologies.
We definitely want to create and maintain a good customer relationship as you have shown patronage to our products. Hence, we truly apologize that we didn't meet your expectations in this regard but we hope that the alternative option we suggested can be of help.
We respectfully ask for your kind understanding and patience in this regard. If there is anything else that we can help you with, let us know so we can have it addressed.
Have a great day and please stay safe always!
You’ll soon receive a customer satisfaction survey for our service. We are looking forward to hearing your suggestions, and hope that you can share your valuable ideas with us. If your problem has not yet been solved, we will continue to assist you. Thank you for your understanding and support.
Thank you for choosing DJI.
Best Regards,
Jherf
DJI Customer Support
Website: http://www.dji.com/support
YouTube: http://s.dji.com/DJI-Tutorials
I bit the bullet & ordered via the link. Will see what arrives in the hope its the RC Pro. If not will send back for refund.
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