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Oppo Reno 6 Pro 5g - App not connecting
262 6 2021-11-21
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AlanSpain
lvl.1
Flight distance : 944236 ft
Spain
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Hello!

I'm a dji mini 2 user and I recently bought a Oppo Reno 6 Pro 5g. Which I'd say is a good and powerful device. Capable of running Dji Fly App by far.

Well then, the problem comes when I try to connect the phone to the remote control. It doesn't even detect the cable. It doesn't even say its battery charging... Nothing. Absolutely nothing happens. I don't know if its the phone version or the app. It says it supports Reno 4, which is way older than mine..

My previous phone was a Samsung galaxy a51 5g and worked perfectly

I've searched on Google and couldn't find anyone with the same problem... I hope someone here can help me
2021-11-21
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DowntownRDB
Captain
Flight distance : 525 ft
United States
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The App probably has not been optimized yet to run the Reno 6 OS.
2021-11-21
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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Hi there. Thank you for reaching out and we're sorry for the trouble that this has caused. It seems that the mobile device that you are using is not compatible with the unit and this might be the reason why you experience the said issue. We strongly suggest using a recommended mobile device to avoid issues. Please refer to the link below for your reference. Thank you for your understanding and support.

https://www.dji.com/downloads/djiapp/dji-fly
2021-11-21
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Johnny_J
Second Officer

Sweden
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I kept my Android phone working with the Mini 2 and bought a new phone not to be used with the drone. That way you also have an emergency phone in case your main phone should quit working!
2021-11-21
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AlanSpain
lvl.1
Flight distance : 944236 ft
Spain
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DJI Paladin Posted at 11-21 04:42
Hi there. Thank you for reaching out and we're sorry for the trouble that this has caused. It seems that the mobile device that you are using is not compatible with the unit and this might be the reason why you experience the said issue. We strongly suggest using a recommended mobile device to avoid issues. Please refer to the link below for your reference. Thank you for your understanding and support.

https://www.dji.com/downloads/djiapp/dji-fly

Thanks for the reply. I can see in the list the reno 4, which is an older version of my device.

Is it expected to update the app in order to add new devices to the compatibility list?
2021-11-21
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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AlanSpain Posted at 11-21 09:01
Thanks for the reply. I can see in the list the reno 4, which is an older version of my device.

Is it expected to update the app in order to add new devices to the compatibility list?

Thank you for your response. Our team is working on the latest version of the mobile device to be compatible with the said unit. As of the moment, we don't have any information on when this would be available for the said unit. Thank you for your understanding and support.
2021-11-22
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AlanSpain
lvl.1
Flight distance : 944236 ft
Spain
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DJI Paladin Posted at 11-22 02:24
Thank you for your response. Our team is working on the latest version of the mobile device to be compatible with the said unit. As of the moment, we don't have any information on when this would be available for the said unit. Thank you for your understanding and support.

Hello DJI Paladin!

I asked to OPPO what kind of connections my device supports and they answered me this:

OTG: FAT32, NTFS, EXFAT

So... is there any chance I can get this to work?

Thanks!
2021-11-29
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