At this point I'm very close to returning my M3C due to the pesky connection issue.
However, before doing that I would like to try a fully clean slate, in hope that hardware is actually ok and this is some sort of misconfiguration that happened during the activation and initial handshake, which consequent firmware updates somehow could not overcome.
Can somebody please advise on how to perform such a reset? Ideally I would like to reset controller, aircraft and all batteries, but in a pinch just controller and aircraft should do.

You need to go to dji.com. Download dji assistant latest version. Make sure it has downloaded SW for Mavic 3 and pro remote. From there the process is explained for full reset and complete Firmware refresh. Its pretty simple once you have downloaded all above. Its available for Windows and Mac.

hallmark007 Posted at 11-21 08:19
You need to go to dji.com. Download dji assistant latest version. Make sure it has downloaded SW for Mavic 3 and pro remote. From there the process is explained for full reset and complete Firmware refresh. Its pretty simple once you have downloaded all above. Its available for Windows and Mac.

I do have latest Assistant 2. And I did forced firmware refresh already. However, I did not see a reset option. Is it something I missed?

DarthSLR Posted at 11-21 09:08
I do have latest Assistant 2. And I did forced firmware refresh already. However, I did not see a reset option. Is it something I missed?

Have you done it on both Craft and remote, that is the same as Factory reset because it just gets rid of all FW and renews. If you done this and its still the same I think the problem is on the Remote . Just a pity you don’t have a standard Remote to check.

All I can say signal for me is perfect, yesterday I had it out 4Km with no signal problems .

one other thing make sure your app is on 1.5.1

hallmark007 Posted at 11-21 09:18
Have you done it on both Craft and remote, that is the same as Factory reset because it just gets rid of all FW and renews. If you done this and its still the same I think the problem is on the Remote . Just a pity you don’t have a standard Remote to check.

All I can say signal for me is perfect, yesterday I had it out 4Km with no signal problems .

I hear you. But this is what I think is missing. When I mean factory reset, I mean EVERYTHING. It should have have a bundled connection after that. Firmware update definitely does not clear those settings, so I’m looking for some process/hidden hardware button that does…

hallmark007 Posted at 11-21 09:22
one other thing make sure your app is on 1.5.1

I did forced FW update yesterday, was there another version since that?

DarthSLR Posted at 11-21 09:25
I did forced FW update yesterday, was there another version since that?

There was an app update yesterday, this will show in your settings if you turn on remote go to about and check app  it should be 1.5.1

hallmark007 Posted at 11-21 09:37
There was an app update yesterday, this will show in your settings if you turn on remote go to about and check app  it should be 1.5.1

Oh,  nice, lemme check that right now, thank you!

DarthSLR Posted at 11-21 09:23
I hear you. But this is what I think is missing. When I mean factory reset, I mean EVERYTHING. It should have have a bundled connection after that. Firmware update definitely does not clear those settings, so I’m looking for some process/hidden hardware button that does…

That’s the problem with assistant, there is very little on it and full factory reset may not be on it yet.

DarthSLR Posted at 11-21 09:25
I did forced FW update yesterday, was there another version since that?

Last thing is your transmission set to auto ? On your remote

Just checked, DJI Fly is 1.5.1, and yes transmission is on auto.

Ok, I did another relink,  checked transmission, all seems normal.
However, I'm still getting connection error, and, this is new, a sensor error.
I think I'm done with this unit. $(

DarthSLR Posted at 11-21 10:40
Ok, I did another relink,  checked transmission, all seems normal.
However, I'm still getting connection error, and, this is new, a sensor error.
I think I'm done with this unit. $(

That looks bad, I would contact support first see if they have RC in the US then return it and insist on getting replacement ASAP. Its a bit off a ... show.

hallmark007 Posted at 11-21 10:45
That looks bad, I would contact support first see if they have RC in the US then return it and insist on getting replacement ASAP. Its a bit off a ... show.

Yup, that's what I'm going to do.
I never used them before and I heard some bad stories,
We'll see how it goes.

And of course, nobody in support works on a weekend, the hours are Mon-Fri 7am - 5pm PST, I guess I have to wait, again...

hallmark007 Posted at 11-21 10:45
That looks bad, I would contact support first see if they have RC in the US then return it and insist on getting replacement ASAP. Its a bit off a ... show.

Tried another pair. Same thing.

BTW, when I try to record a screen video by pressing BACK+VIDEO, the RC Pro makes a pleasant sound, but I don't see anything happening.
BACK+PHOTO takes screenshots fine.
I've seen people posting screen videos.
Is it something I am missing, or do they have a dev version, which we mere mortals still do not?

DarthSLR Posted at 11-21 11:03
Tried another pair. Same thing.

Have you tried linking without the Fly app, by simultaneously pressing the C1, C2, and record buttons on the RC Pro?

Monkey007 Posted at 11-21 12:00
Have you tried linking without the Fly app, by simultaneously pressing the C1, C2, and record buttons on the RC Pro?

No, I did not. Tried now. We'll see if the problem persists.
Here's the procedure I found and used:

Linking the RC by pressing the C1, C2, record button and shutter button.
Power on the remote controller and the aircraft.
Press the C1 and C2 buttons on the back of the remote controller and the record button.
When the remote controller makes the following sound, “D-DD” press the shutter button.
The remote controller will beep quickly and display binding on the screen.  
Press the link button on the Mavic.
When the remote controller display displays ready to go and the indicator at the rear of the aircraft flashes slowly the remote controller has linked successfully. Please note, hold the C1, C2 and record button before pressing the shutter button.
The aircraft and remote controller should be within 2m of each other during linking.
If linking fails repeatedly please contact DJI support.

Nope. Same. Other errors as well.

Cannot get pics from craft. Immediate error.

I guess I'm not the only one.
https://forum.dji.com/forum.php? ... D772%26typeid%3D772

DarthSLR Posted at 11-21 12:10
No, I did not. Tried now. We'll see if the problem persists.
Here's the procedure I found and used:

Sorry to hear that. I feel your pain, let's hope someone from DJI can give us an explanation and have your problem sorted ASAP.

Monkey007 Posted at 11-21 13:25
Sorry to hear that. I feel your pain, let's hope someone from DJI can give us an explanation and have your problem sorted ASAP.

Thank you 007! Yeah, I hope we can resolve it fast.

DarthSLR Posted at 11-21 11:41
BTW, when I try to record a screen video by pressing BACK+VIDEO, the RC Pro makes a pleasant sound, but I don't see anything happening.
BACK+PHOTO takes screenshots fine.
I've seen people posting screen videos.

If you swipe down from the top of the screen, a control panel style menu should come up. From there you can select to start or end a screen recording.

fans0a7e7cf5 Posted at 11-21 19:04
If you swipe down from the top of the screen, a control panel style menu should come up. From there you can select to start or end a screen recording.

I'm fully aware how to do it on iOS.
This is RC Pro I'm talking about.

Hello there DarthSLR. I am sorry to read and to know that you are having this issue with your new DJI Mavic 3 and thank you for reaching out. Since you are having this issue. It would be best to contact our DJI support team at https://www.dji.com/support?site=brandsite&from=nav for further assistance. We will do there best to evaluate the said DJI drone and will give out the best resolution for this issue. Again, I am sorry for the trouble and thank you.

DarthSLR Posted at 11-21 20:00
I'm fully aware how to do it on iOS.
This is RC Pro I'm talking about.

What I included was a screen grab from the RC Pro - same gesture as iOS.

Magic_Sites Posted at 11-22 08:03
What I included was a screen grab from the RC Pro - same gesture as iOS.

Aaaah... Got it, sorry. I didn't realize what it was.
Good to know!
Still, my original question stands.... The tips/intro clearly says that BACK+RECORD should start that capture. but in my experience it does not.

I'm bumping this thread because my M3 Cine and RC Pro have this issue. Updating the all firmware was a trial, but now I can't even calibrate the RC Pro or the M3, my connection is immediately lost.  No flight time on the M3 yet. So I'm about to go through the hoops required by Support with DJI Assistant and such and was wondering if any of you have any further suggestions.

Merry Christmas... I think.

Sorry if I'm late ...

At least in the RC Pro there is under the menu item
    Settings -> System
Reset options
"Delete all data (delivery status)"
... so a reset to the factory settings ...

frankymusik Posted at 12-24 11:51
Sorry if I'm late ...

At least in the RC Pro there is under the menu item

Thanks Frankymusik

I am having the same problems, I wish there was a way to factory reset the M3

Yeni Mavic 3 kombi aldım. İlk 2 banyoda uçuşumda sorun olmadı. Üçüncü uçuşumda Pil iletişim hatası kodu:1610000C aldım. Sonra DJI dışı pil tespit hatası verildi. Araç uçamıyor Kod: 161004F hatası aldım. Ne olacak? Daha yeni Mavic 3 ilk uçuşta bu hataları aldı.

Non-Dji Battery<

fans279537a3 Posted at 3-26 11:45
Yeni Mavic 3 kombi aldım. İlk 2 banyoda uçuşumda sorun olmadı. Üçüncü uçuşumda Pil iletişim hatası kodu:1610000C aldım. Sonra DJI dışı pil tespit hatası verildi. Araç uçamıyor Kod: 161004F hatası aldım. Ne olacak? Daha yeni Mavic 3 ilk uçuşta bu hataları aldı.

Non-Dji Battery

Hi there. Thanks for reaching out, and we're sorry for the inconvenience. May we ask if the same behaviors/errors are encountered with all the batteries? If yes, kindly try installing the batteries on another aircraft (if available), and check if the issue is the same. We also recommend wiping the metal contact pins on the battery or the aircraft with isopropyl alcohol (concentration>75%). Please keep us updated. Thank you.

DJI Tony Posted at 3-26 21:50
Hi there. Thanks for reaching out, and we're sorry for the inconvenience. May we ask if the same behaviors/errors are encountered with all the batteries? If yes, kindly try installing the batteries on another aircraft (if available), and check if the issue is the same. We also recommend wiping the metal contact pins on the battery or the aircraft with isopropyl alcohol (concentration>75%). Please keep us updated. Thank you.

It flew smoothly on the first 2 batteries. There was a communication error on the third battery. Then when I put the first two other batteries, it didn't work. It kept giving the same error. Thanks.

murattopalphoto Posted at 3-26 22:31
It flew smoothly on the first 2 batteries. There was a communication error on the third battery. Then when I put the first two other batteries, it didn't work. It kept giving the same error. Thanks.

We understand. Please proceed with wiping the metal contact pins on both the aircraft and the batteries with isopropyl alcohol to see if it helps. Thank you.