Looking for help.

I have used my MAVIC Pro 2 for a year now and recently I could not get the DJI Go 4 application on my iPhone ti connect to the drone.  I go through the standardd start=-up routine wit ht drone, controler and iPhone, but the DJI GO 4 application shows that the drone is "disconencted" (see enclosed screen shot) and when I tap "Enter Device" it won't connect to the drone.  The controler then flashes "CHECK APP."

Does anyone have an idea of what is wrong?

Thanks much.

Tom

Have you tried a different cable?

I tried a different cable and it worked.  Thanks much.  Unfortunately I can't seem to charge the controller, so I think it is the connector on the controller and will need to get it fixed.

Tom

Hello there Tom. I am sorry to read and to know that you are having this issue with the remote controller of your DJI Mavic 2 Pro. Since you have done several troubleshooting steps to fix the said issue and still the issue persists. I would recommend you contact our support team at https://www.dji.com/support?site=brandsite&from=nav for further assistance. We will do their best to find out the reason of the issue and then the corresponding resolution would be provided. Thank you.