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No update from DHL Tracking?
380 16 2021-11-22
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Seroka88
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Germany
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So i orderd a Livox Mid 40 Sensor for business usage last week. Since Friday i got no update from DHL? Last Status: Shipment has departed from a DHL facility DONGGUAN - CHINA MAINLAND

Can somone from DJI please take a look at the order?
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2021-11-22
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DJI Gamora
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Hi, there. Your situation has been forwarded to our corresponding team to follow up. Once we hear back from the team, we will get back to you right away. Please wait patiently.
2021-11-22
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Seroka88
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Germany
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DJI Gamora Posted at 11-22 04:02
Hi, there. Your situation has been forwarded to our corresponding team to follow up. Once we hear back from the team, we will get back to you right away. Please wait patiently.

Thank you, i will wait for your response.
2021-11-22
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DJI Gamora
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Seroka88 Posted at 11-22 12:43
Thank you, i will wait for your response.

Thank you for your patience. We have urged the relevant team to investigate this issue. If you have any other problem, please feel free to contact us.
2021-11-23
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Seroka88
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Germany
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DJI Gamora Posted at 11-23 00:52
Thank you for your patience. We have urged the relevant team to investigate this issue. If you have any other problem, please feel free to contact us.

Okay, i will wait for an update from your team.

While waiting i also sent a message to DHL.
2021-11-23
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DJI Natalia
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Seroka88 Posted at 11-23 01:09
Okay, i will wait for an update from your team.

While waiting i also sent a message to DHL.

We have urged the relevant team to investigate the issue. Please rest assured that we'll keep following up on it until the issue is resolved. Thank you so much for your patience.
2021-11-23
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Seroka88
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Germany
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DJI Natalia Posted at 11-23 19:46
We have urged the relevant team to investigate the issue. Please rest assured that we'll keep following up on it until the issue is resolved. Thank you so much for your patience.

So its almost the sixth day without an update.
2021-11-24
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DJI Natalia
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Seroka88 Posted at 11-24 11:09
So its almost the sixth day without an update.

Sorry to have kept you waiting. Our corresponding team has contacted the DHL and confirmed that your parcel has arrived in Netherland for customs clearance, it will be delivered to you soon once released. Thank you so much again for your patience.
2021-11-24
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Seroka88
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Germany
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DJI Natalia Posted at 11-24 17:54
Sorry to have kept you waiting. Our corresponding team has contacted the DHL and confirmed that your parcel has arrived in Netherland for customs clearance, it will be delivered to you soon once released. Thank you so much again for your patience.

This progress is not shown on the DHL tracking monitor.

Its still showing the old status from Friday 19.11.2021 - Shipment has departed from a DHL facility DONGGUAN - CHINA MAINLAND

Seems like this is a BBX shipment. Did you have any tracking number for seeing your confirmed status?

2021-11-25
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isidor
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Bulgaria
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I also have a delivery problem. I ordered accessories for ronin 2. My order was sent on 22.11. Since then it has been without an update - Shipment has departed from a DHL facility DONGGUAN - CHINA MAINLAND
DONGGUAN - CHINA MAINLAND
I talked to DJI, they told me that at the moment there is nothing to do and write in a few days again. I talked to DHL, the only information they have is that the shipment was loaded on a truck and they have no information from there. I regularly order from Europe and the United States, I have never had a similar problem from any store with any courier. How should I proceed in this case?
2021-11-25
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DJI Gamora
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isidor Posted at 11-25 13:07
I also have a delivery problem. I ordered accessories for ronin 2. My order was sent on 22.11. Since then it has been without an update - Shipment has departed from a DHL facility DONGGUAN - CHINA MAINLAND
DONGGUAN - CHINA MAINLAND
I talked to DJI, they told me that at the moment there is nothing to do and write in a few days again. I talked to DHL, the only information they have is that the shipment was loaded on a truck and they have no information from there. I regularly order from Europe and the United States, I have never had a similar problem from any store with any courier. How should I proceed in this case?[view_image]

Hi, isidor. Sorry to hear about the confusion caused. Your situation has been transferred to our corresponding team to follow up. Once we hear back from the team, we will get back to you right away. Please wait patiently.
2021-11-25
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Seroka88
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Germany
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Seroka88 Posted at 11-25 10:12
This progress is not shown on the DHL tracking monitor.

Its still showing the old status from Friday 19.11.2021 - Shipment has departed from a DHL facility DONGGUAN - CHINA MAINLAND

Any news about another tracking number / info?
2021-11-26
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DJI Gamora
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Seroka88 Posted at 11-26 00:57
Any news about another tracking number / info?

Hi, there. Sorry for the waiting. I've sent you some messages via PM, please check it.
2021-11-26
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Seroka88
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Germany
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Thank you, i just checked the tracking number. The bulk shipment traveled from Leipzig to Amsterdam and went through customs. But my own tracking number did not get updated yet.

A confusing way... from china to germany to netherland and my part should go back to germany again
2021-11-26
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DJI Natalia
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Seroka88 Posted at 11-26 06:27
Thank you, i just checked the tracking number. The bulk shipment traveled from Leipzig to Amsterdam and went through customs. But my own tracking number did not get updated yet.

A confusing way... from china to germany to netherland and my part should go back to germany again

You're welcome. I fully understand how you are feeling, the doubts that you mentioned will be forwarded to our corresponding team. If there is an update, we'll keep you updated.
2021-11-27
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Seroka88
lvl.1
Germany
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DJI Natalia Posted at 11-27 20:28
You're welcome. I fully understand how you are feeling, the doubts that you mentioned will be forwarded to our corresponding team. If there is an update, we'll keep you updated.

My tracking has been updated, thank you
2021-11-28
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DJI Wanda
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Seroka88 Posted at 11-28 02:14
My tracking has been updated, thank you

You are most welcome. We hope the package will reach your ASAP.
2021-11-28
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