Since last week the proud owner of a Mavic Pro 3 Cine. The aircraft flies really great, unfortunately I regularly get a message 'Camera storage speed low. Backup file and format storage space'. I record in ProRes on the SSD. I tried formatting the SSD but that didn't help. I get the message especially when I make a Yaw movement with the device. I'm guessing it's a firmware issue? The recordings are okay and play back without any problems.... Who knows what to do, what can I do?
Okay, I contacted the online DJI support. They said it is a known firmware issue and should be solved in the next firmware update. Nothing to worry about!
Tegels Posted at 11-23 04:53
Okay, I contacted the online DJI support. They said it is a known firmware issue and should be solved in the next firmware update. Nothing to worry about!
Yep, pretty sure this is a known issue with the firmware. People are getting this on the Cine model when recording to the SSD. But I'm also getting it in my base model Mavic 3 using a U3 card that is absolutely up to spec. I get the error message, but don't see any negative artifacts in the video with playing them back.
Maxi3D Posted at 11-23 12:50
Oh, I see, that's quite reassuring. What should you do in the meantime with your $5000 drone that can't record footages? Did DJI offers any suggestions?
If you read my opening post well, you could have read that the recording files are fine....
Edit: you delete your reply
Tegels Posted at 11-23 12:54
If you read my opening post well, you could have read that the recording files are fine....
Edit: you delete your reply
I had the same issue and could luckily find out that the files them selves were fine (until now).
It's simply a bad moment to be in a professional environment and your device suddenly comes up with messages like this! SSD operations are very sensitive to small failures (We had several SSD crashes in the past time) and as we have to offer reliability to our clients a PROBABLY fine working SSD/Firmware for my opinion does not belong in an expensive device with the nametag "cine".
Back to the SSD speed issue:
Have in mind everybody that the speed issue also effects the reading of the SSD! When we tried to copy the footage to a backup SSD with the official DJI USB-C Cable with maximum speed the Mavic SSD Drive was ejected several times both on a Mac and a PC. Only decreasing copy speed within the copy software helped to avoid the problem. So don't start your copy process and go to bed or to beer in good hope it will be finished fine in one attempt.