Blue unlock request not showing up in Go4 app
883 1 2021-11-22
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Bas - SKY5
lvl.1
Flight distance : 434219 ft
United States
Offline

Signed into DJI FlySafe website and Go4 app with same account. Double and triple checked the flight controller s/n. Unlock requests went through OK on the FlySafe site, but refreshing the screens in the app here:1) Me > More > GEO Zone Unlocking Applications and
2) In "Go Fly" screen under General Settings > Unlocking License > App
did not bring up either unlock request "No Unlocking Requests"

Also tried this on a different device, no sauce.

2021-11-22 17_39_55-Window.png

Any suggestions?

2021-11-22 17_39_55-Window.png
2021-11-22
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DJI Stephen
DJI team
Offline

Hello there Bas - SKY5. I am sorry for the trouble this has caused and thank you for reaching out. For us to be able to assist you with regards to this matter. Kindly please send an email to our DJI Flysafe Department at flysafe@dji.com for us to be able to help you further. Thank you.
2021-11-22
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