Topics being moved to After-sale service.

GaryDoug · 2021-11-24

I have noticed that a lot of topics have been moved to the After-sale Service section? Many of them have nothing to do with service. Some involve questions about supported devices, drone flght failiures, forum format issues, etc. If your topics have seemed to disappear, you may find them located elsewhere now.

DJI Natalia · 2021-11-24

Hi GaryDoug, could you provide us with the link to the posts? We'd like to help you check it. Thanks.

GaryDoug · 2021-11-24

DJI Natalia · 2021-11-24

GaryDoug Posted at 11-24 19:24
https://forum.dji.com/forum.php?mod=viewthread&tid=253992&extra=page%3D1%26filter%3Dtypeid%26typeid%3D613%26typeid%3D613

https://forum.dji.com/forum.php?mod=viewthread&tid=253990&extra=page%3D1%26filter%3Dtypeid%26typeid%3D613%26typeid%3D613

Thanks for your feedback. The posts were not been moved to the After-sale Service section, it was selected when someone posted. We recommend customers choose the correct section when posting a thread, thanks.

GaryDoug · 2021-11-24

DJI Natalia Posted at 11-24 22:57
Thanks for your feedback. The posts were not been moved to the After-sale Service section, it was selected when someone posted. We recommend customers choose the correct section when posting a thread, thanks.

My post was moved to that section and I definitely did not select that section. Just being accurate.

DJI Natalia · 2021-11-24

GaryDoug Posted at 11-24 23:10
My post was moved to that section and I definitely did not select that section. Just being accurate.

You mean this one: https://forum.dji.com/forum.php? ... 993&pid=2606303, right? I've noticed that it was posted under the Service/After-Sales Service section and DJI Diana has helped to move it to Service/Forum Issues section. If there is any misunderstanding, please accept my apologies, and if there is anything else I can assist you with, please feel free to let me know. Thank you for your time.

GaryDoug · 2021-11-25

DJI Natalia Posted at 11-24 23:26
You mean this one: https://forum.dji.com/forum.php?mod=redirect&goto=findpost&ptid=253993&pid=2606303, right? I've noticed that it was posted under the Service/After-Sales Service section and DJI Diana has helped to move it to Service/Forum Issues section. If there is any misunderstanding, please accept my apologies, and if there is anything else I can assist you with, please feel free to let me know. Thank you for your time.

NO, I originally posted it in the Mavic 3 forum where it belonged and it was moved to the After-sales service section and even later to the forum issues section. Nevermind, it is not that important.

yogi053 · 2021-11-25

Could it be that Dji are trying to hide posts that complain about the new Mavic 3? Surely not.

DJI Natalia · 2021-11-25

GaryDoug Posted at 11-25 00:06
NO, I originally posted it in the Mavic 3 forum where it belonged and it was moved to the After-sales service section and even later to the forum issues section. Nevermind, it is not that important.

Got it. Thanks for your clarification. Sorry again for the inconvenience caused.

DAFlys · 2021-11-25

I think they've been doing this a while, ive had posts moved to the social section before.

hallmark007 · 2021-11-29

Monkey See no evil hear no evil speak no evil