DJI Tony
Administrator
Online
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Hi, FlyingSnoopy. Thank you for reaching out. We are deeply sorry for the inconvenience caused. We assure you that the products released from our facility have undergone quality checks and are guaranteed. But taking into account that one of your batteries is not working properly, regretfully, returning them to the dealer would be ideal in this situation. You may also consider sending it back to us for a proper diagnosis. Please note that warranty service can be applied depending on the theoretical state of health of the battery performance and warranty status. If you choose to send it back to DJI instead, you may submit an online repair request at (repair.dji.com). Your kind understanding is appreciated and thank you for your valued support. |
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