I used to fly Mavic Pro and i recently purchased a brand new Mini 2 and i tried flying it, everything works well except the forward movement does not work.
I callibrated the drone and the remote both but it still does not work. Up,Down,Yaw, Left, Right works, moving forward does not work and sometimes moving backward also does not work. Am i doing something wrong that i am unaware of? How can i fix it?
Need help.

Dumb question, but are you in mode 2?

Have you tried a remote calibration.

Hi there. Thank you for reaching out and we're sorry for the trouble that this has caused. Can you please try to re-link the aircraft to the unit to see if the issue persists? You may refer to the tutorial link below. Also, can you please confirm if you did receive an error message when you experience the said issue? Please keep us posted. Thank you.

DAFlys Posted at 11-28 01:16
Have you tried a remote calibration.

yes calibrated the remote as well but that did not fix the issue

If you just purchased it Id return it for a replacement.

DAFlys Posted at 11-28 05:39
If you just purchased it Id return it for a replacement.

DJI Paladin just sent me a video of possible solution. Will try that first and if it still does not work then i might do as you say.

Ace Shrestha Posted at 11-28 05:42
DJI Paladin just sent me a video of possible solution. Will try that first and if it still does not work then i might do as you say.

Good luck.  

Sounds like it might be hardware related.  May need to return it for a replacement.

Hi,

If you like upload a flightlog for this issue.
Log will show if the RC commands are in there

Us this link > https://www.phantomhelp.com/LogViewer/Upload/
Post the uploaded link on here.

cheers
JJB

I doubt if linking is the problem, but hey, worth a try!

JJB* Posted at 11-28 07:26
Hi,

If you like upload a flightlog for this issue.

used to fly from android but now i fly from ios so could you please guide me through on how to access flight record from iphone.

Ace Shrestha Posted at 11-29 19:03
used to fly from android but now i fly from ios so could you please guide me through on how to access flight record from iphone.

Go to files/ Djifly/ should find all files folders there…

Ace Shrestha Posted at 11-29 19:03
used to fly from android but now i fly from ios so could you please guide me through on how to access flight record from iphone.

https://www.phantomhelp.com/tips ... logs-from-itunes.29

JJB* Posted at 11-28 07:26
Hi,

If you like upload a flightlog for this issue.

Uploaded the flight log. I guess its company defect. Not the drone but the remote is company defect.

https://www.phantomhelp.com/LogViewer/8G7659FS3R1W4ZZIPOOA

https://www.phantomhelp.com/LogViewer/8T1W5M9H34VL4CU8P1I0

Mobilehomer Posted at 11-27 19:43
Dumb question, but are you in mode 2?

I tried in all 3 modes. Didnt work. I guess its company defect(The controller not the drone)

Ace Shrestha Posted at 11-30 19:58
Uploaded the flight log. I guess its company defect. Not the drone but the remote is company defect.

https://www.phantomhelp.com/LogViewer/8G7659FS3R1W4ZZIPOOA

Hi,

For some reason your 2 logs do only have few records in it.

cheers
JJB

DowntownRDB Posted at 2021-11-28 07:15
Sounds like it might be hardware related.  May need to return it for a replacement.

I purchased it from Best Buy but i lost the bill. How can i send this product to DJI for fixing the error(seems to be manufacturing defect).

Ace Shrestha Posted at 8-25 22:32
I purchased it from Best Buy but i lost the bill. How can i send this product to DJI for fixing the error(seems to be manufacturing defect).

DJI should be able to verify warranty status by the activation / pairing date.  As for receipt, some stores are able to generate additional copies if you purchased with a credit card - it may be worth asking if you need it, but I suspect DJI might be satisfied with the activation timing.

maybe the remote control is broken ... it's a pity you don't have other apparatus to check it ...

OutsiderArt Posted at 8-26 03:23
maybe the remote control is broken ... it's a pity you don't have other apparatus to check it ...

I also was thinking that the remote is broken.

Ace Shrestha Posted at 8-25 22:32
I purchased it from Best Buy but i lost the bill. How can i send this product to DJI for fixing the error(seems to be manufacturing defect).

You can contact DJI Support to arrange to have it sent in for diagnosis.  If it is a hardware issue it should be covered under warranty.  DJI can look up your activation date and tell if it is within the warranty period.  

DowntownRDB Posted at 8-26 03:55
You can contact DJI Support to arrange to have it sent in for diagnosis.  If it is a hardware issue it should be covered under warranty.  DJI can look up your activation date and tell if it is within the warranty period.

Thank you for your help. Will contact DJI.

Uuum the original posts are from late November 2021 if I read the date correctly, I doubt DJI will do anything about it 21 or so months later.
EDIT ''21 or so'' = DUUUUUHHHH Homer Simpson moment.

Ace Shrestha Posted at 8-26 03:58
Thank you for your help. Will contact DJI.

Keep in mind the warranty period is 12 months from activation.

Sean-bumble-bee Posted at 8-26 04:10
Uuum the original posts are from late November 2021 if I read the date correctly, I doubt DJI will do anything about it 21 or so months later.

LOL - I never noticed the OP date

BUT - it's only been around 9 months...  I think the factory warranty is 1 year?  It should still be covered.  However, I'm assuming the OP resolved this lonngg ago (hopefully)...

Duuuuuuhhhhhhh, no coffee, despite the fact that I typed "2021" I read/saw/thought "2020".  A grand HOMER moment par excellence.  

DowntownRDB Posted at 8-26 04:19
Keep in mind the warranty period is 12 months from activation.

didn't even open the DJI packaging as soon as i purchased it. i guess i opened and tried to use it after around a month or 2 so the activation date will be later right??