Fn button on RC-N1
2800 5 2021-11-28
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djiuser_dlxXwgyI7xGN
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Flight distance : 128668 ft
United Kingdom
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The Fn button is not working on remote control.  I have a mini 2 and it is paired with the RC-N1. It has worked in the past for zooming with the gimbal wheel and to recentre gimbal doesn't even make a beeping noise.
2021-11-28
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DJI Wanda
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Hello, there. Sorry for your inconvenience. Would you please check the things below and tell us your feedback?
1. Check whether the Fn button has been stuck?
2.  Check the Control - Button Customization to see whether you set the Tap to Recenter Gimbal.
3. Could you please try to link the aircraft and controller through the method below and tell us whether it works?
Method: Press and hold the "Customizable Button" on the upper left corner, the "Photo/Video Toggle" on the upper right corner, and the "Shutter/Record Button" on the top panel of the remote controller for two seconds simultaneously. When the remote controller is beeping, and the battery level LEDs on the remote controller are blinking sequentially, you can start linking.
2021-11-28
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djiuser_dlxXwgyI7xGN
lvl.1
Flight distance : 128668 ft
United Kingdom
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DJI Wanda Posted at 11-28 18:58
Hello, there. Sorry for your inconvenience. Would you please check the things below and tell us your feedback?
1. Check whether the Fn button has been stuck?
2.  Check the Control - Button Customization to see whether you set the Tap to Recenter Gimbal.

Hi thanks for getting back to me.

1 - Fn button is not stuck and gives a clicking sound when pressed like the other buttons.

2 - Tap is set to recentre gimbal. None of the other function will work either. Gimbal OK and has been calibrated.

3 - when the 3 buttons are pressed simultaneously for 2s the link possess does not start.

Thanks
2021-11-29
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DJI Wanda
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djiuser_dlxXwgyI7xGN Posted at 11-29 02:17
Hi thanks for getting back to me.

1 - Fn button is not stuck and gives a clicking sound when pressed like the other buttons.

Thanks for your feedback. Would you please apply for an online repair request and then send the controller back?  Here is the link: https://www.dji.com/service/repair?from=store_footer
We will help this out.
2021-11-29
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djiuser_dlxXwgyI7xGN
lvl.1
Flight distance : 128668 ft
United Kingdom
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Will this be covered under warranty as it is leaa than 1 year old?
2021-11-29
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DJI Wanda
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djiuser_dlxXwgyI7xGN Posted at 11-29 04:55
Will this be covered under warranty as it is leaa than 1 year old?

After we receive your package, we will examine and verify the issue. Once we confirm that the issue falls on our limited warranty, we will cover the repair. For more details, please refer to this link: https://www.dji.com/service/policy?from=store_footer
2021-11-29
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