oldtrapper
lvl.2
Flight distance : 15696 ft
Germany
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DJI Stephen Posted at 11-29 18:51
Hello there Thomas. I am sorry for the trouble this has caused and thank you for reaching out. Kindly please help to provide the following information? I would love to have our DJI engineers investigate the said issue.
1. Please provide a video of the issues described on the post;
2. The APP LOG from the mobile device, route: SD card (or internal storage)/Android/data/dji.mimo/files/LOG
Hi Stephen,
ty for your attention. The path you named does not exist on the s21ultra. The log folder is in the dji folder in the devices root directory ... see googledrive link. DJI mimo showed no reaction at all during screen recording, but after I had the crash report ... see screenshot.
I managed to acivate device with an old sony xperia z5 ... defective battery but on the charger it stayed active long enough :-)
On my previous Samsung S9+ DJI Mimo does not find the cam ... also see vid in googledrive. No logfiles in the S9+ ... see provided screenshot.
Furthermore transfer of vids from internal memory of the action2 to sd card fails for several clips. just one has been transferred. Instead lots of corrupted files on the all new sandisk ultra 64 GB card.
Googledrive: https://drive.google.com/drive/f ... 39YHDNl?usp=sharing
Last vid should be online by 2.30 p.m. CET
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