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Mavic 3 Cine not recognised via USB by PC
332 10 2021-11-29
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JBSonic
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Connecting the DJI Mavic 3 Cine to the PC does nothing. It does not show up, it does not get recognised as any device.
Win10 latest updates.

Installing DJI Assistant 2 showed this in the black CMD box:

Processing inf : slabvcp.inf Adding the driver package failed : The system cannot find the file specified.

Drone firmware up to date.
It fails to install that driver (slabvcp.inf) when installing DJI Assistant 2 , I tried many times. I booted into safe mode and installed it there too, same result. I turned off Windows Virus protection, the same result.
When connecting the Mavic 3 cine I can see the device appear for less than a second in Windows 10 'Bluetooth and Other Devices' list. It keeps flashing in and out of the list. Like connecting/reconnecting. Tried 2 different USB c ports, same results. Tried 2 different USBc cables including DJIs, same result.
Probably driver crashing or what ever.

2021-11-29
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JBSonic
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After doing some more research, it might be blocking the install of the driver due to being unsigned drivers.
DJI's drivers are not signed off?
I have a new computer that has Secure Boot enabled by default, it blocks the installation of unsigned drivers
2021-11-29
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atomicstar80
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I tried it on my Windows 10 machine and it did exactly what you described..it would connect then disconnect, etc...but when I tried it on my Windows 11 laptop, it stayed connected and I was able to copy the files over from the SSD.
2021-11-29
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JBSonic
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Tried DJI support too, they can't figure it out either.
So the driver just doesnt work on some Win10 machines?
Well, I guess refund it is xD
2021-11-30
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DJI Wanda
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Hello, there. Sorry for your inconvenience. Would you please tell us your computer model and mainboard model?
2021-11-30
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JBSonic
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This is a custom PC, the motherboard is the Asus ROG Crosshair VIII Dark Hero:
https://rog.asus.com/motherboard ... ii-dark-hero-model/

The driver name is called "slabvcp.inf" which is the DJI Mavic 3 Cine driver, it fails to install with the error:
"The system cannot find the file specified."

All other  drivers, like the one for the RC Pro install without issues. When connected, DJI Mavic 3 Cine does not show up in Device Manager either.
2021-11-30
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bjr981s
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JBSonic Posted at 11-30 02:00
This is a custom PC, the motherboard is the Asus ROG Crosshair VIII Dark Hero:
https://rog.asus.com/motherboards/rog-crosshair/rog-crosshair-viii-dark-hero-model/

HI,

And some issues when first loaded the Software. Needed a couple of reboots. Then was fine. I also used the high speed USB-C to USB-c cable to connect the Cine.
2021-11-30
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JBSonic
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Here is the log from the failed driver installation:
>>>  [Driver Install (DrvSetupInstallDriver) - C:\Program Files (x86)\DJI Product\DJI Assistant 2 (Consumer Drones Series)\Drivers\Drivers_Win10\CP210x\slabvcp.inf]
>>>  Section start 2021/11/30 10:29:37.741
      cmd: C:\Windows\Sysnative\pnputil  -i -a "C:\Program Files (x86)\DJI Product\DJI Assistant 2 (Consumer Drones Series)\Drivers\Drivers_Win10\CP210x\slabvcp.inf"
     dvs: Flags: 0x00000000
     dvs: {Driver Setup Import Driver Package: C:\Program Files (x86)\DJI Product\DJI Assistant 2 (Consumer Drones Series)\Drivers\Drivers_Win10\CP210x\slabvcp.inf} 10:29:37.742
     sto:      {Copy Driver Package: C:\Program Files (x86)\DJI Product\DJI Assistant 2 (Consumer Drones Series)\Drivers\Drivers_Win10\CP210x\slabvcp.inf} 10:29:37.748
     sto:           Driver Package = C:\Program Files (x86)\DJI Product\DJI Assistant 2 (Consumer Drones Series)\Drivers\Drivers_Win10\CP210x\slabvcp.inf
     sto:           Flags          = 0x00000007
     sto:           Destination    = C:\Users\job-h\AppData\Local\Temp\{08d4a119-b91e-ce40-9504-65611c35f7e3}
     sto:           Copying driver package files to 'C:\Users\job-h\AppData\Local\Temp\{08d4a119-b91e-ce40-9504-65611c35f7e3}'.
!    inf:           Section [destinationdirs] is defined multiple times. Code = 1209, Line = 173
     flq:           {FILE_QUEUE_COMMIT} 10:29:37.752
!!!  flq:                Error installing file (0x00000002)
!!!  flq:                Error 2: The system cannot find the file specified.
!    flq:                     SourceFile   - 'C:\Program Files (x86)\DJI Product\DJI Assistant 2 (Consumer Drones Series)\Drivers\Drivers_Win10\CP210x\x64\silabser.sys'
!    flq:                     TargetFile   - 'C:\Users\job-h\AppData\Local\Temp\{08d4a119-b91e-ce40-9504-65611c35f7e3}\x64\silabser.sys'
!!!  cpy:                Failed to copy file 'C:\Program Files (x86)\DJI Product\DJI Assistant 2 (Consumer Drones Series)\Drivers\Drivers_Win10\CP210x\x64\silabser.sys' to 'C:\Users\job-h\AppData\Local\Temp\{08d4a119-b91e-ce40-9504-65611c35f7e3}\x64\silabser.sys'. Error = 0x00000002
!!!  flq:                SPFQNOTIFY_COPYERROR: returned SPFQOPERATION_ABORT.
!!!  flq:                Error 995: The I/O operation has been aborted because of either a thread exit or an application request.
!!!  flq:                Failed to commit copy queue. Error = 0x000003e3
!!!  flq:                FileQueueCommit aborting
!!!  flq:                Error 995: The I/O operation has been aborted because of either a thread exit or an application request.
     flq:           {FILE_QUEUE_COMMIT - exit(0x000003e3)} 10:29:37.756
!!!  sto:           Failed to copy driver package to 'C:\Users\job-h\AppData\Local\Temp\{08d4a119-b91e-ce40-9504-65611c35f7e3}'. Error = 0x00000002
     sto:      {Copy Driver Package: exit(0x00000002)} 10:29:37.757
     dvs: {Driver Setup Import Driver Package - exit (0x00000002)} 10:29:37.757
!!!  dvs: Failed to import driver packages under 'C:\Program Files (x86)\DJI Product\DJI Assistant 2 (Consumer Drones Series)\Drivers\Drivers_Win10\CP210x\slabvcp.inf'. Error = 0x00000002
<<<  Section end 2021/11/30 10:29:37.758
<<<  [Exit status: FAILURE(0x00000002)]
2021-11-30
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DJI Wanda
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JBSonic Posted at 11-30 02:00
This is a custom PC, the motherboard is the Asus ROG Crosshair VIII Dark Hero:
https://rog.asus.com/motherboards/rog-crosshair/rog-crosshair-viii-dark-hero-model/

Thanks for your reply. Could you please take a photo of the USB port of your computer? Moreover, could you please tell us whether the computer prompts the signal sound of connecting your device repeatedly after you connect to the computer?
2021-11-30
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JBSonic
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The driver does not install, as I have said before.
I dont know how a picture of the USB ports help this situation. It has USBA  USBC ports.
A connection sound is played when the drone is connected. But it disconnects and reconnects rapidly.
It also does not show up in device manager unless I use a USBC to USBA cable. Any attempt to install the driver fails.
2021-11-30
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JBSonic
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Dji ?? Any assistance on this issue ?
The drone is going back for refund otherwise
2021-12-1
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