Current repair turnaround time
2759 3 2021-11-30
Uploading and Loding Picture ...(0/1)
o(^-^)o
djiuser_FwgPWKptZTFV
lvl.1

United States
Offline

Hello, i was wondering if anyone has recently sent in a drone for repair and what the turnaround time was. Have a few weeks off coming up and a little anxious to have it back during that time.
2021-11-30
Use props
DJI Natalia
Administrator

Offline

Hi there, it takes approx. 5-7 business days to repair your product after arriving at the DJI Service Center. You will receive an email notification after each step of the service process is complete.
You can submit an online repair request via this website: https://repair.dji.com/repair/index and check the repair progress by visiting the page: https://repair.dji.com/en/support/RepairTrace
Hope this helps. Thanks.
2021-11-30
Use props
djiuser_FwgPWKptZTFV
lvl.1

United States
Offline

Thank you. I've sent it in and received a confirmation of arrival shortly after posting the original message.  So hopefully within 2 wks I should have it back.
2021-11-30
Use props
DJI Natalia
Administrator

Offline

djiuser_FwgPWKptZTFV Posted at 11-30 20:05
Thank you. I've sent it in and received a confirmation of arrival shortly after posting the original message.  So hopefully within 2 wks I should have it back.

You're welcome. Hope everything goes smoothly.

If there is anything else I can assist you with, please feel free to let me know.
2021-12-1
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules