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Notice of Suspension of Service and Support for Old Product Series
2322 16 2021-12-1
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DJI Support
DJI team
Flight distance : 2408 ft

South Africa
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Dear DJI Users:

Thank you for your long-term interest and support towards DJI. Subject to technological developments and changes in product usage requirements, each generation of electronic products has a fixed life cycle. To continuously provide you with premium products and service experiences, DJI regularly optimizes resource allocations to promote the development and application of new products and technologies. We hereby inform you that we will stop providing support services for the following products and their accessories starting on March 1, 2022.

Product Information:

   
Module
   
Product Name
Production Suspension Time
Service Suspension Time
Main Controller
Naza-H
2016/8/12
2022/3/1
WooKong-M
2018/5/1
WooKong-H
2018/5/1
Video & Radio Transmitter
AVL 58 Video Transmitter
2015/12/21
DJI Lightbridge
2016/11/30
N1 Video Encoder
2019/5/1
DT7 & DR16 RC System
2016/1/1
iOSD MARK II
2016/1/1
iOSD Mini
2016/1/1
Propulsion System
E305
2017/5/1
E310
2017/5/1
E1200 Standard / E1200 Pro
2018/5/1
Takyon Z660 / Z650 / Z14120 / Z425-M /   Z415-M / Z318 / Z420
2018/1/1
Gimbal
Zenmuse H3-3D
2017/3/1
Zenmuse H4-3D
2017/3/1
Zenmuse H3-2D
2017/3/1
Zenmuse Z15
2017/3/1
Zenmuse Z15-GH4 (HD)
2017/3/1
Zenmuse Z15-5D
2017/3/1
Zenmuse Z15-N7
2017/3/1
Zenmuse Z15-A7
2017/3/1
Zenmuse Z15-G2
2017/3/1
Zenmuse Z15-BMPCC
2017/3/1
Aircraft
DJI Wind 2
2017/5/1
DJI Wind 1
2017/5/1
Spreading Wings S800
2018/9/1
Spreading Wings S900
2018/9/1
Spreading Wings S1000+
2018/9/1
Flame Wheel ARF KIT F550 / F450 / F330
2017/5/1
Software
DJI XT Pro App
2018/5/25
Others
Drone Speaker for DJI Wind Series
2019/5/1
DJI Supply Box
2019/11/1
Guidance
2018/4/1
Hesai CS-HS01
2016/1/1

As of the date of service suspension, we will no longer provide you with services for these products involving product inquiries, technical support, and product maintenance. We apologize for any inconveniences this may cause.
If you are still using any of the above products, we sincerely recommend that you upgrade it to an alternative product of a new model, so that you can enjoy our more recent and improved technologies, and we can then continue to provide you with efficient service.
If you have any questions, please feel free to contact us for assistance through our online support page on DJI’s official website. Thank you for your understanding and support.

DJI
December 2nd, 2021
  

2021-12-1
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Montfrooij
Captain
Flight distance : 2164990 ft
Netherlands
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Thanks for the info. Some I did not even knew existed
2021-12-1
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djiuser_TGTbJwn719oO
lvl.1

Sri Lanka
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Dji is most biggest drone manufacture in the world
2021-12-4
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djiuser_TGTbJwn719oO
lvl.1

Sri Lanka
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Montfrooij Posted at 12-1 23:43
Thanks for the info. Some I did not even knew existed

Dji is most biggest drone manufacture in the world
2021-12-4
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Montfrooij
Captain
Flight distance : 2164990 ft
Netherlands
Offline

djiuser_TGTbJwn719oO Posted at 12-4 00:23
Dji is most biggest drone manufacture in the world

It is.
2021-12-4
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Montfrooij
Captain
Flight distance : 2164990 ft
Netherlands
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djiuser_TGTbJwn719oO Posted at 12-4 00:24
Dji is most biggest drone manufacture in the world

Yes it is
2021-12-4
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djiuser_TGTbJwn719oO
lvl.1

Sri Lanka
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Dji mavic air 2s is insane
2021-12-4
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Sheatess
lvl.2
United Kingdom
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Thanks for this. I didn't realise the breadth of your product range.
2021-12-14
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djiuser_mBZdFPLXWbdN
New

United States
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You don't provide support for the rest of your products either... so you might as well list them all here. The thousands with unchargable Ronin-M batteries would love to have a word with your support, but you just ignore them hoping the problem will just go away and none of them files a class action lawsuit...
2021-12-20
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Dong ZeYuan
Ban Posts
Flight distance : 57060 ft
United States
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Tip: the author has been banned or deleted automatically shield
2021-12-21
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Raw_B
Second Officer
Flight distance : 400620 ft

United States
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any other company, that many product suspensions might put it out of business!
2021-12-27
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djiuser_1p3SSd9G4PpS
lvl.1

United States
Offline

Thanks for letting us know, it makes sense you can't support obsolete things forever lol.
2021-12-31
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djiuser_CcJ4rQYZe4oh
New

United States
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Is my osmo 3 my pet rock now or is there a fix for it? It will not connect with my pixel 4?
1-1 09:32
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DJI Wanda
Administrator
Online

djiuser_CcJ4rQYZe4oh Posted at 1-1 09:32
Is my osmo 3 my pet rock now or is there a fix for it? It will not connect with my pixel 4?

Hello, there. Sorry for your inconvenience. The only compatible phone of Google for Osmo Mobile 3 is Pixel 3 XL for now. You may refer to the compatibility list for more details.
Here is the link:
https://dl.djicdn.com/downloads/ ... _List_en_0526_1.pdf
Also, we recommend you uninstall and reinstall the latest version from our website to have a try.
Here is the link:
https://www.dji.com/downloads/products/osmo-mobile-3
1-1 20:27
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djiuser_TupJmiJpaeQP
New

Australia
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Has the Inspire 1 been taken off the DJI Go App? As I can't see it in there when I log in..
1-9 13:06
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DJI Susan
Administrator

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djiuser_TupJmiJpaeQP Posted at 1-9 13:06
Has the Inspire 1 been taken off the DJI Go App? As I can't see it in there when I log in..

Hi there, DJI GO app supports Inspire 1 as always. May I know if you encountered any trouble connecting DJI GO app and Inspire 1?
1-11 00:03
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djiuser_A6D1dsdHvScR
New
United States
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i lost my mavic mini can i buy just the drone and connect with my old controller
1-14 03:11
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