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Notice of Suspension of Service and Support for Old Product Series
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10195 41 2021-12-1
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DJI Support
DJI team
Flight distance : 2408 ft
South Africa
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Dear DJI Users:

Thank you for your long-term interest and support towards DJI. Subject to technological developments and changes in product usage requirements, each generation of electronic products has a fixed life cycle. To continuously provide you with premium products and service experiences, DJI regularly optimizes resource allocations to promote the development and application of new products and technologies. We hereby inform you that we will stop providing support services for the following products and their accessories starting on March 1, 2022.

Product Information:

   
Module
   
Product Name
Production Suspension Time
Service Suspension Time
Main Controller
Naza-H
2016/8/12
2022/3/1
WooKong-M
2018/5/1
WooKong-H
2018/5/1
Video & Radio Transmitter
AVL 58 Video Transmitter
2015/12/21
DJI Lightbridge
2016/11/30
N1 Video Encoder
2019/5/1
DT7 & DR16 RC System
2016/1/1
iOSD MARK II
2016/1/1
iOSD Mini
2016/1/1
Propulsion System
E305
2017/5/1
E310
2017/5/1
E1200 Standard / E1200 Pro
2018/5/1
Takyon Z660 / Z650 / Z14120 / Z425-M /   Z415-M / Z318 / Z420
2018/1/1
Gimbal
Zenmuse H3-3D
2017/3/1
Zenmuse H4-3D
2017/3/1
Zenmuse H3-2D
2017/3/1
Zenmuse Z15
2017/3/1
Zenmuse Z15-GH4 (HD)
2017/3/1
Zenmuse Z15-5D
2017/3/1
Zenmuse Z15-N7
2017/3/1
Zenmuse Z15-A7
2017/3/1
Zenmuse Z15-G2
2017/3/1
Zenmuse Z15-BMPCC
2017/3/1
Aircraft
DJI Wind 2
2017/5/1
DJI Wind 1
2017/5/1
Spreading Wings S800
2018/9/1
Spreading Wings S900
2018/9/1
Spreading Wings S1000+
2018/9/1
Flame Wheel ARF KIT F550 / F450 / F330
2017/5/1
Software
DJI XT Pro App
2018/5/25
Others
Drone Speaker for DJI Wind Series
2019/5/1
DJI Supply Box
2019/11/1
Guidance
2018/4/1
Hesai CS-HS01
2016/1/1

As of the date of service suspension, we will no longer provide you with services for these products involving product inquiries, technical support, and product maintenance. We apologize for any inconveniences this may cause.
If you are still using any of the above products, we sincerely recommend that you upgrade it to an alternative product of a new model, so that you can enjoy our more recent and improved technologies, and we can then continue to provide you with efficient service.
If you have any questions, please feel free to contact us for assistance through our online support page on DJI’s official website. Thank you for your understanding and support.

DJI
December 2nd, 2021
  

2021-12-1
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Montfrooij
Captain
Flight distance : 2235919 ft
Netherlands
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Thanks for the info. Some I did not even knew existed
2021-12-1
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djiuser_TGTbJwn719oO
lvl.1

Sri Lanka
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Dji is most biggest drone manufacture in the world
2021-12-4
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djiuser_TGTbJwn719oO
lvl.1

Sri Lanka
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Montfrooij Posted at 12-1 23:43
Thanks for the info. Some I did not even knew existed

Dji is most biggest drone manufacture in the world
2021-12-4
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Montfrooij
Captain
Flight distance : 2235919 ft
Netherlands
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djiuser_TGTbJwn719oO Posted at 12-4 00:23
Dji is most biggest drone manufacture in the world

It is.
2021-12-4
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Montfrooij
Captain
Flight distance : 2235919 ft
Netherlands
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djiuser_TGTbJwn719oO Posted at 12-4 00:24
Dji is most biggest drone manufacture in the world

Yes it is
2021-12-4
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djiuser_TGTbJwn719oO
lvl.1

Sri Lanka
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Dji mavic air 2s is insane
2021-12-4
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Sheatess
lvl.2
United Kingdom
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Thanks for this. I didn't realise the breadth of your product range.
2021-12-14
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djiuser_mBZdFPLXWbdN
New

United States
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You don't provide support for the rest of your products either... so you might as well list them all here. The thousands with unchargable Ronin-M batteries would love to have a word with your support, but you just ignore them hoping the problem will just go away and none of them files a class action lawsuit...
2021-12-20
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Dong ZeYuan
Second Officer
Flight distance : 57060 ft
United States
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Thanks for sharing.
2021-12-21
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Raw_B
Second Officer
Flight distance : 647917 ft
United States
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any other company, that many product suspensions might put it out of business!
2021-12-27
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djiuser_1p3SSd9G4PpS
lvl.1

United States
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Thanks for letting us know, it makes sense you can't support obsolete things forever lol.
2021-12-31
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djiuser_CcJ4rQYZe4oh
New

United States
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Is my osmo 3 my pet rock now or is there a fix for it? It will not connect with my pixel 4?
1-1 09:32
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DJI Wanda
Administrator
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djiuser_CcJ4rQYZe4oh Posted at 1-1 09:32
Is my osmo 3 my pet rock now or is there a fix for it? It will not connect with my pixel 4?

Hello, there. Sorry for your inconvenience. The only compatible phone of Google for Osmo Mobile 3 is Pixel 3 XL for now. You may refer to the compatibility list for more details.
Here is the link:
https://dl.djicdn.com/downloads/ ... _List_en_0526_1.pdf
Also, we recommend you uninstall and reinstall the latest version from our website to have a try.
Here is the link:
https://www.dji.com/downloads/products/osmo-mobile-3
1-1 20:27
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djiuser_TupJmiJpaeQP
New

Australia
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Has the Inspire 1 been taken off the DJI Go App? As I can't see it in there when I log in..
1-9 13:06
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DJI Susan
Administrator

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djiuser_TupJmiJpaeQP Posted at 1-9 13:06
Has the Inspire 1 been taken off the DJI Go App? As I can't see it in there when I log in..

Hi there, DJI GO app supports Inspire 1 as always. May I know if you encountered any trouble connecting DJI GO app and Inspire 1?
1-11 00:03
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djiuser_A6D1dsdHvScR
New
United States
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i lost my mavic mini can i buy just the drone and connect with my old controller
1-14 03:11
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Ryan Gonzales
New

United States
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Is there an issue with the dji app connecting to a pixel 3 xl combined with the spark/controller combo? I haven't used my drone for a few months and cannot get the app to work on my phone. Please help, can't find any pertinent information to help.
1-22 20:37
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DJI Susan
Administrator

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djiuser_A6D1dsdHvScR Posted at 1-14 03:11
i lost my mavic mini can i buy just the drone and connect with my old controller

Hi there, yes, you can bind the controller to another Mavic Mini.
1-28 18:48
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DJI Susan
Administrator

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Ryan Gonzales Posted at 1-22 20:37
Is there an issue with the dji app connecting to a pixel 3 xl combined with the spark/controller combo? I haven't used my drone for a few months and cannot get the app to work on my phone. Please help, can't find any pertinent information to help.

We are sorry for the issue. May I know the current DJI GO app version you have on your device? Please try to install the latest version from DJI website https://www.dji.com/downloads/djiapp/dji-go-3 and try again.
1-28 19:07
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13rovers
Second Officer
Flight distance : 13766 ft
United Kingdom
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DJI Susan Posted at 1-28 19:07
We are sorry for the issue. May I know the current DJI GO app version you have on your device? Please try to install the latest version from DJI website https://www.dji.com/downloads/djiapp/dji-go-3 and try again.

Why is it that we have to sideload this app?  Can you not put it on the play store, so that we can install it the official way on our devices?
1-29 03:29
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DJI Susan
Administrator

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13rovers Posted at 1-29 03:29
Why is it that we have to sideload this app?  Can you not put it on the play store, so that we can install it the official way on our devices?

We are sorry for the inconvenience. The app you are using cannot be updated via Google Play due to technical reasons.
There is no need to be concerned, as user experience, functions, and privacy protections on apps installed through DJI’s official website are still the same as before, so please feel free to use them. We also would like to remind you that you should only download apps from official channels.

1-29 23:37
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djiuser_pSgTPaaOIb4a
lvl.1

Netherlands
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Hi guys, bought a Samsung Galaxy 10+ and noticed the DJI GO 4 app isn't working anymore for my Mavic Air. Information on the internet (date 2019)  says Mavic Air doesn't support Galaxy 10+ yet...it is 2022 now....does anyone know how I can fly my Mavic Air using the SG10+? Thanks in advance! (not sure if it is relevenant but I live in the Netherlands)
1-31 01:03
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TinyB
lvl.1

United States
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I am new.  I am glad that I do not see the DJI Mini 2 I just received as a gift.  I am beginning to wonder if got left off the list (notice of suspension of service) accidentially?  I have downloaded the app several times.  on several different devices all fail to complete the install.  Seems strange since the download site states the app works with Android 6.  Several of the devices I tried were Android 6.  Several were Android 8.  Some of the devices were mobile phones and some were tablets. Maybe there is a Windows 10 version that I could get to work - haven't found it if it does exist?  The Mini 2 blinks GREEN and the Control is solid GREEN.  The propellers lurch and then never turn.  Even moving the joysticks down and then one left and the other right as shown on the internet does not get the propellers going.  Maybe now you see why I was concerned that the DJI Mini 2 had been declaired obsolete!
2-1 18:09
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djiuser_JYQT4RmLxuWp
lvl.1
Flight distance : 141716 ft
Canada
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Thanks for sharing
2-21 19:56
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djiuser_QVcjGzQ3afUN
New

India
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Very professional and accommodating for an out of town patient. Would return for future procedures and definitely recommend to first timers.
2-21 21:14
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DJI Susan
Administrator

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djiuser_pSgTPaaOIb4a Posted at 1-31 01:03
Hi guys, bought a Samsung Galaxy 10+ and noticed the DJI GO 4 app isn't working anymore for my Mavic Air. Information on the internet (date 2019)  says Mavic Air doesn't support Galaxy 10+ yet...it is 2022 now....does anyone know how I can fly my Mavic Air using the SG10+? Thanks in advance! (not sure if it is relevenant but I live in the Netherlands)

Hi there, I am sorry for the belated reply. May I know if you have got the issue sorted? Please try to download the latest DJI GO 4 app from https://www.dji.com/uk/downloads/djiapp/dji-go-4 and try again. See if that helps.
2-22 05:25
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ReproRetro
Second Officer
Australia
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Raw_B Posted at 2021-12-27 18:06
any other company, that many product suspensions might put it out of business!

Microsoft, Apple, Google and others (including car and motorcycle manufacturers) do it from time to time. E.g. Windows 10 will no longer be supported after mid 2025
3-2 04:50
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ro_flyer
Captain
Flight distance : 7557283 ft
Brazil
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Montfrooij Posted at 2021-12-1 23:43
Thanks for the info. Some I did not even knew existed

3-3 12:31
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phil 3
lvl.1
Flight distance : 1343435 ft
United States
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djiuser_A6D1dsdHvScR Posted at 1-14 03:11
i lost my mavic mini can i buy just the drone and connect with my old controller

Yes you can, but buy off ebay
3-10 12:16
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patiam
Captain
  • >>>
United States
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ReproRetro Posted at 3-2 04:50
Microsoft, Apple, Google and others (including car and motorcycle manufacturers) do it from time to time. E.g. Windows 10 will no longer be supported after mid 2025

And Win10 was released when? Try 2015. There are only like 5 or 6 products in the OP list that will be more than 5 years old @ the time of suspension of service. The youngest will be only 3. That's a VERY aggressive product retirement schedule, no matter how you slice it.
3-23 07:31
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patiam
Captain
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United States
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TinyB Posted at 2-1 18:09
I am new.  I am glad that I do not see the DJI Mini 2 I just received as a gift.  I am beginning to wonder if got left off the list (notice of suspension of service) accidentially?  I have downloaded the app several times.  on several different devices all fail to complete the install.  Seems strange since the download site states the app works with Android 6.  Several of the devices I tried were Android 6.  Several were Android 8.  Some of the devices were mobile phones and some were tablets. Maybe there is a Windows 10 version that I could get to work - haven't found it if it does exist?  The Mini 2 blinks GREEN and the Control is solid GREEN.  The propellers lurch and then never turn.  Even moving the joysticks down and then one left and the other right as shown on the internet does not get the propellers going.  Maybe now you see why I was concerned that the DJI Mini 2 had been declaired obsolete!

This list is for "Pro" systems only. The Mini and its ilk would not be listed here regardless of product lifespan.
3-23 07:33
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elos
lvl.1

Germany
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https://www.dji.com/uk/downloads/djiapp/dji-go-4

Thank you for the link.

3-25 10:16
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DJI Wanda
Administrator
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elos Posted at 3-25 10:16
Thank you for the link.

You are most welcome. If you have any questions, please feel free to talk.
3-26 00:55
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DLR Insurance
lvl.1

India
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Is it really going to help??
4-19 13:11
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gevigil253
lvl.4

El Salvador
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djiuser_pSgTPaaOIb4a Posted at 1-31 01:03
Hi guys, bought a Samsung Galaxy 10+ and noticed the DJI GO 4 app isn't working anymore for my Mavic Air. Information on the internet (date 2019)  says Mavic Air doesn't support Galaxy 10+ yet...it is 2022 now....does anyone know how I can fly my Mavic Air using the SG10+? Thanks in advance! (not sure if it is relevenant but I live in the Netherlands)

a mi me sucedio lo mismo con DJI GO 4 mavic 2 zoom y DJI FLY mavic air 2 mi SAMSUNG NOTE 10 PLUS descartado. compre un dispositivo mas antiguo con unos dolares el samsung S9 y no he tenido problema!!! no se que motivo hace que la la note 10 plus no funcione bien.
4-22 15:51
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fansea568aab
lvl.1

United States
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DJI is a Communist China owned operation making their drones able to spy and send back data anywhere their drones operate, including law enforcement agencies. Hope and pray that their entire operation is destroyed  by the deadly virus they spread to the entire world.
4-24 21:30
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DEUCEDOG
Captain
Flight distance : 2501575 ft
United Kingdom
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.....
4-30 00:05
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djiuser_2qdHZpKRNZ5s
lvl.1

Portugal
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What happened to the tapfly mode on the mini2 and mini 3 pro drones? Thanks.
5-14 03:26
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rogiervdheide
lvl.1

Liechtenstein
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From the list I can see that products will not be supported anymore within about 3 to 4 years of their last production date.
I would say - even for (consumer) electronics), that's a pretty short timespan.
I am hoping to fly my M210 V2 a bit longer than 4 years after now, the investment was high enough at least!!
5-29 08:38
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