djiuser_GKJesw5cBNDu
lvl.1
Flight distance : 41909 ft
Malta
Offline
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Hi all,
had a flyaway recently where the remote just disconnected and the drone never returned back to home as it was flying over sea.
The drone was lost.
Following the creation of a flyaway case, the flight logs were synced and I also sent dji a video of the specific incident as recorded from the drone.
They came back to me asking to send them the MCDATfolder from my internal phone storage.
However, for some reason, this folder does not exist on my internal storage on my One Plus 6 phone.
DJI said that they cannot do anything since this information does not exist. Is there anything that I can do at this stage in terms of finding these files on my phone?
Is this a normal phone that has happened to others?
If I can a paid replacement drone (which they have suggested), what's to say that this doesn't happen again?
Thanks for any input you can provide.
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