DJI Drones may be good, but do you buy such an expensive product with having virtually 0 customer support?

My Drone literally stopped "Flying home" I sent the flight records and DJI said I triggered the stop to the fly home which is 100% not true. My drone is now somewhere in the ocean and all DJI wanted to do is offer a 15% discount. I have DJI Insurance but they are still not taking that into consideration.

Do youselves a favor and stay away from this company. It's not worth the hundreds / thousdands to have some bad customer service rep pretty much tell you they don't care.

DJI - please prove me wrong and help if what I wrote above is not accurate.

Hi there, Liorth12. We're sorry to read your frustrations with our customer support. May we have the ticket/case (CAS) number, please? We're looking forward to helping you with that. Thank you in advance for your patience.

Hi Diana, this is the case number - CAS-7675557-Q1X1Q8

Thanks,
Lior

Liorth12 Posted at 12-6 06:12
Hi Diana, this is the case number - CAS-7675557-Q1X1Q8

Thanks,

Thank you for providing us with your case number. We'll help to seek the attention of the team to further assist with your case. We appreciate your patience and understanding.

Hi please tell me how to contact customer service? I typed that in and this is the thread that came up. I need to transfer my insurance to a replacement unit and I can’t figure it out! Thanks and sorry you are having troubles I feel like I will possibly have one day. Any advice welcome

djiuser_vNeyrL79ZEYW Posted at 12-13 18:30
Hi please tell me how to contact customer service? I typed that in and this is the thread that came up. I need to transfer my insurance to a replacement unit and I can’t figure it out! Thanks and sorry you are having troubles I feel like I will possibly have one day. Any advice welcome

Hi there, please send us an email to djicare@dji.com and provide us with more details, our corresponding team will follow up on it.