hello,

i just bye a new mavic 2 pro but a tink i have a problem, on normal filming our in record filming the image always shaking.
cant someone help???

especialy when a tourn to the mavic to left our right

hello, i just bye a new mavic 2 pro but a tink i have a problem, on normal filming our in record filming the image always shaking. cant someone help??? it happends wen i turn the drone to left our right

Hi marinedrone, thank you for reaching out. Could you please provide a video clip of the issue for further checking? Look forward to hearing back from you.

do you know any way to send a video file to you?

here..
https://youtu.be/ynl-9Iggmks

DJI Susan Posted at 12-5 19:10
Hi marinedrone, thank you for reaching out. Could you please provide a video clip of the issue for further checking? Look forward to hearing back from you.

https://youtu.be/ynl-9Iggmks

marinedrone Posted at 12-6 11:44
https://youtu.be/ynl-9Iggmks

Thank you for getting back to me. Just to verify, is this the original video exported from the SD card?
If so, please try to calibrate the gimbal and reset the camera settings, and if you are using an external SD card, please try to store the video on the internal storage first to confirm if the issue relates to the SD card. Please also make sure that the drone has been updated to the latest firmware.
If the issue persists, please you may need to send the drone back for further analysis.
Please contact our support at http://www.dji.com/support to start a case.

DJI Susan Posted at 12-6 23:07
Thank you for getting back to me. Just to verify, is this the original video exported from the SD card?
If so, please try to calibrate the gimbal and reset the camera settings, and if you are using an external SD card, please try to store the video on the internal storage first to confirm if the issue relates to the SD card. Please also make sure that the drone has been updated to the latest firmware.
If the issue persists, please you may need to send the drone back for further analysis.

hello Susan.

my drone is mavic 2 pro serial number 163CGBRR0A5W1L and the gimbal 1DUCGBQR0277GU

but i can not make a request to send to repair
cant you please help?

i try everything you told me to do, but still the same.

change to new sd cards PRO specialy for drones but nothing

marinedrone Posted at 12-10 10:55
i try everything you told me to do, but still the same.

change to new sd cards PRO specialy for drones but nothing

Hi, there. Please try to apply the online repair request via the link below: https://repair.dji.com/repair/index. Please be advised that if your country doesn't support to apply the online repair request to use the DJI Care refresh, please contact our Product Support https://www.dji.com/support?site=brandsite&from=nav for further assistance, our support will help to open a case. Upon receiving your unit and the replacement fee is confirmed, we'll notify you when the unit is ready to ship out with the tracking details. Thank you.

Thank you for the reply..
i did send an mail to support
request 3952457

marinedrone Posted at 12-11 04:31
Thank you for the reply..
i did send an mail to support
request 3952457

Thanks for the update. Our team will reply to your email soon and we will also keep an eye on it. Thanks for your patience.

regards to all