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DJI Go 4 app crashing on Pixel 6
2494 11 2021-12-13
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fans769cf084
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I see DJI Fly app was updaed and my Mini 2 seems to work with my Pixel 6 but my main machine - Mavic 2 Pro is still grounded as the DJI Go 4 app crashes everytime I try to connect.  What is the status on getting that app updated to work with the Pixel 6?  And no, I do not have an older device I can use...
2021-12-13
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DJI Stephen
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Hello there. I am sorry for the trouble this has caused and thank you for reaching out. Upon checking the said mobile device ( Pixel 6 ) that your are trying to use on your DJI Mavic 2 Pro and on the DJI Go 4 application. I am sorry to say that the said mobile device is not recommended for the said DJI drone and on the said DJI application. DJI suggests using a recommended mobile device for the DJI Go 4  application for compatibility and reliability purposes. There is a possibility that the Pixel 6 will be able to work on the DJI Go 4 application. But however, since it's not yet optimized with the said application and for the said DJI Drone we cannot guaranteed if it will work all the time and if it will be able to run all the functions of the DJI Go 4 application while using it on your DJI drone. For reference I will post a DJI link  where in you can find the recommended mobile device for the DJI Mavic 2 Pro ( https://www.dji.com/downloads/pr ... ;from=insite_search ) . In addition rest assured that DJI is continuously testing multiple mobile devices to be added on the recommended mobile device list for the DJI Go 4 application. Thank you.
2021-12-13
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fans769cf084
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DJI Stephen Posted at 12-13 20:56
Hello there. I am sorry for the trouble this has caused and thank you for reaching out. Upon checking the said mobile device ( Pixel 6 ) that your are trying to use on your DJI Mavic 2 Pro and on the DJI Go 4 application. I am sorry to say that the said mobile device is not recommended for the said DJI drone and on the said DJI application. DJI suggests using a recommended mobile device for the DJI Go 4  application for compatibility and reliability purposes. There is a possibility that the Pixel 6 will be able to work on the DJI Go 4 application. But however, since it's not yet optimized with the said application and for the said DJI Drone we cannot guaranteed if it will work all the time and if it will be able to run all the functions of the DJI Go 4 application while using it on your DJI drone. For reference I will post a DJI link  where in you can find the recommended mobile device for the DJI Mavic 2 Pro ( https://www.dji.com/downloads/products/mavic-2?site=brandsite&from=insite_search ) . In addition rest assured that DJI is continuously testing multiple mobile devices to be added on the recommended mobile device list for the DJI Go 4 application. Thank you.

I appreciate that you respond. DJI needs to anticipate and be proactive in updating apps for flagship devices in a timely manner. Google releases there info to app developers in advance so there is a seamless transition. DJI, as a leader in there market,must do a better job with updates. Very disappointing. Especially to those of us that market for you via word of mouth and social media. It should not be difficult to update your app and stop the negative comments on Reddit and other platforms. This is my second Pixel that this has happened. Need a fix soon or I will follow suit in voicing my disappointment in the DJI team.
2021-12-13
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sabedard
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Canada
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Any news on support for the pixel 6?   Would be great to be able to use my drone again using my own phone.
2021-12-24
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fans769cf084
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sabedard Posted at 12-24 16:45
Any news on support for the pixel 6?   Would be great to be able to use my drone again using my own phone.

Someone told me to download the app directly from DJI to my phone... not from the app store. Looks like it might work. Everything updated and I could see the camera on my screen. Will try to do an actual flight in the next several days. Fingers crossed!
2021-12-24
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Passegua Mavic
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fans769cf084 Posted at 2021-12-24 17:05
Someone told me to download the app directly from DJI to my phone... not from the app store. Looks like it might work. Everything updated and I could see the camera on my screen. Will try to do an actual flight in the next several days. Fingers crossed!

Please give more details! I just bought Pixel 6 (using before Pixel 2 XL ) and the app crashes!

How could we install "directly from DJI to my phone"

Many thanks!
1-4 09:04
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Passegua Mavic
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Italy
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Just shifted from Pixel 2XL to Pixel 6 and DJI GO 4 CRASHES! So how could I use my drone????
1-4 09:05
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Passegua Mavic
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DJI Stephen Posted at 2021-12-13 20:56
Hello there. I am sorry for the trouble this has caused and thank you for reaching out. Upon checking the said mobile device ( Pixel 6 ) that your are trying to use on your DJI Mavic 2 Pro and on the DJI Go 4 application. I am sorry to say that the said mobile device is not recommended for the said DJI drone and on the said DJI application. DJI suggests using a recommended mobile device for the DJI Go 4  application for compatibility and reliability purposes. There is a possibility that the Pixel 6 will be able to work on the DJI Go 4 application. But however, since it's not yet optimized with the said application and for the said DJI Drone we cannot guaranteed if it will work all the time and if it will be able to run all the functions of the DJI Go 4 application while using it on your DJI drone. For reference I will post a DJI link  where in you can find the recommended mobile device for the DJI Mavic 2 Pro ( https://www.dji.com/downloads/products/mavic-2?site=brandsite&from=insite_search ) . In addition rest assured that DJI is continuously testing multiple mobile devices to be added on the recommended mobile device list for the DJI Go 4 application. Thank you.

I downloaded the apk file from here:

DJI GO 4 apk



and after installed on Pixel 6 ... it works!!!
Please add this info to Pixel 6 owners that are experiencing crashing !
Thanks!
1-4 09:15
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fans769cf084
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Passegua Mavic Posted at 1-4 09:15
I downloaded the apk file from here:

DJI GO 4 apk

I did try that and I was able to update the craft -and things looked promising -but when I started to fly, the camera view disappeared again from my Pixel 6...
1-4 13:59
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fans3a634be1
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DJI Stephen Posted at 2021-12-13 20:56
Hello there. I am sorry for the trouble this has caused and thank you for reaching out. Upon checking the said mobile device ( Pixel 6 ) that your are trying to use on your DJI Mavic 2 Pro and on the DJI Go 4 application. I am sorry to say that the said mobile device is not recommended for the said DJI drone and on the said DJI application. DJI suggests using a recommended mobile device for the DJI Go 4  application for compatibility and reliability purposes. There is a possibility that the Pixel 6 will be able to work on the DJI Go 4 application. But however, since it's not yet optimized with the said application and for the said DJI Drone we cannot guaranteed if it will work all the time and if it will be able to run all the functions of the DJI Go 4 application while using it on your DJI drone. For reference I will post a DJI link  where in you can find the recommended mobile device for the DJI Mavic 2 Pro ( https://www.dji.com/downloads/products/mavic-2?site=brandsite&from=insite_search ) . In addition rest assured that DJI is continuously testing multiple mobile devices to be added on the recommended mobile device list for the DJI Go 4 application. Thank you.

I agree this is not acceptable My drone been in a shelf I was going to upgrade my drone not any more I'm considering the comparation.
1-29 12:01
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Sandor Otvos
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I have just purchased a Pixel 6 Pro, unfortunately, my Mavic 2 Pro does not have live video with it.

I downloaded the latest DJI GO4 (4.3.46) from dji.com. The app starts properly, everything else seems to work (drone reacts to control sticks or commands on the phone screen), but there is no live image, just a grey screen. In fact, sometimes the live video pops in for a second, but is lost immediately.

DJI, please provide some fix asap!
3-12 14:33
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LastGroundhog
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Almost 4 months later I still can't use the app on Pixel 6, any news?
3-27 01:21
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