When I try to use quick shots I get a message that there is no network connection. I can get to the internet no problem with any other app. Any help would be great.

Thanks

Hi, there. Sorry for your inconvenience. May we double confirm that this issue happens every time when you use the "Quickshots" function? Will this issue happen when you use other functions?

DJI Wanda Posted at 12-17 22:48
Hi, there. Sorry for your inconvenience. May we double confirm that this issue happens every time when you use the "Quickshots" function? Will this issue happen when you use other functions?

I just installed IOS 15.2 and now the app won't work at all. I have deleted it and re downloaded it still won't work. i have only had the OM5 for two days now and can't use it.

fansdd1455dd Posted at 12-18 14:06
I just installed IOS 15.2 and now the app won't work at all. I have deleted it and re downloaded it still won't work. i have only had the OM5 for two days now and can't use it.

Quick shots not working again. I keep getting the message no network connection.

fansdd1455dd Posted at 12-19 05:06
Quick shots not working again. I keep getting the message no network connection.

Hello, there. Sorry for the late response. Would you please perform the troubleshooting steps below?
1. Confirm that the internet connection of your mobile phone is working properly.
2. Check whether you have opened the internet authority for DJI Mimo App.
3. Please upgrade DJI Mimo App to the latest version. Here is the link: https://www.dji.com/downloads/djiapp/dji-mimo
4. Enter DJI Mimo - Profile - Setting - Clean Cache,  tab "other cache" and try after cleaning.
5. Hard restart your phone.

DJI Wanda Posted at 12-26 20:36
Hello, there. Sorry for the late response. Would you please perform the troubleshooting steps below?
1. Confirm that the internet connection of your mobile phone is working properly.
2. Check whether you have opened the internet authority for DJI Mimo App.

I have completed all the steps you have suggested and it still won't work. I have great internet connection on my phone.

fansdd1455dd Posted at 12-27 02:19
I have completed all the steps you have suggested and it still won't work. I have great internet connection on my phone.

Hi, there. Sorry for the inconvenience caused. Would you please screenshot the DJI Mimo App version and send us the App logs? We will forward it to our designated teams for further confirmation. Much appreciate your support and understanding.

DJI Wanda Posted at 12-28 05:25
Hi, there. Sorry for the inconvenience caused. Would you please screenshot the DJI Mimo App version and send us the App logs? We will forward it to our designated teams for further confirmation. Much appreciate your support and understanding.

fansdd1455dd Posted at 12-28 13:16
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Hi, there. Thanks for your reply. We have contacted you through PM. Please check.