djcrazyphil
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United States
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DJI Stephen Posted at 12-18 17:42
Hello there. I am sorry for the trouble this has caused and thank you for reaching out. Kindly please try downloading the DJI Go application to a different recommended mobile device to see if the issue will persist? Upon checking the said mobile device ( Samsung S21 Ultra 5G ) that your are using on your DJI Phantom 3 Standard and on the DJI Go application. I am sorry to say that the said mobile device is not recommended for the said DJI drone and DJI application. DJI would suggest using a recommended mobile device for the DJI Go application for compatibility and reliability purposes. There is a possibility that the Samsung S21 Ultra 5G will be able to work on the DJI Go application. But however, since it's not yet optimized with the said DJI application and for the DJI Phantom 3 Standard we cannot guaranteed if it will work all the time and if it will be able to run all the functions of the DJI Go application while using it. For reference, I will post a link where in you can check the recommended mobile devices for the DJI Go application ( https://www.dji.com/downloads/djiapp/dji-go-3 ). Thank you.
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That is ridiculous. The top drone company can't be bothered to fix their own software and resort to telling their customers "we don't care, go find an old outdated phone". Unbelievable... I'll never buy another DJI product again. |
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