Hi there, I'm trying to pair the OM4 to my iphone 13 pro, I did all the steps in the users guide but the gimble does not activate. It stays loose all the time.
I'm also having touble updating the firmware. It gets stuck on 54% and an error appears: 0x00140002.

Can you help me?

Thank you.

Hello there eduardobcf. I am sorry for the trouble this has caused and thank you for reaching out. Can you please try to reconnect using bluetooth then try to update the firmware for us to be able to isolate the said issue. If still the issue persist it would be best to contact our DJI Support Team at https://www.dji.com/support for further assistance. Again I am sorry for the trouble and thank you.

I've contacted the support but the issue persists. I tried with 3 different phones, but no luck.They told me that I have to return the product, that it is probably faulty.
With a quick research, I can see that there are a lot of people with the same problem. Shouldn't this product be recalled?