Body damage
659 3 2021-12-28
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iMauro
lvl.2
Flight distance : 965194 ft
Italy
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Good morning,
Is damage to the body due to a collision with a wall due to my error covered by DJI Care? Thank you
20211228_081515.jpg

2021-12-28
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DJI Susan
Administrator
Online

Hi iMauro, yes, damages caused by the pilot are covered by DJI Care Refresh. You can start an online service request at https://repair.dji.com/repair/index?site=brandsite&from=nav and send the drone back. The service center will help when they receive the drone.
2021-12-28
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djiuser_at3pfjDCHOwE
New

Italy
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Hi I had a crash due ti post Connection. The il y damage is that this component (metal) is not turning properly so I should change it.
Should I change the entire back left leg or just this component? Where can I order it? I am in Rome!
Thank you all
2022-1-1
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DJI Diana
Administrator
Flight distance : 2408 ft

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djiuser_at3pfjDCHOwE Posted at 1-1 05:33
Hi I had a crash due ti post Connection. The il y damage is that this component (metal) is not turning properly so I should change it.
Should I change the entire back left leg or just this component? Where can I order it? I am in Rome!
Thank you all

Hi there. Thank you for your inquiry. We do not suggest repairing your unit by yourself. This should be properly assessed by our certified technicians at our facility. Please contact our Product Support to help you start a case. You may also try our Online Repair Request feature if your region is supported to use. Hope this helps.
2022-1-1
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