Problem : Oppo A54 does not detect DJI Controller for DJI Mini 2

Purchased : 27 Dec 2021 @ JBHiFi Australia

DJI Mini 2

DJI Fly App Version Installed : DJI Fly 1.5.4

Phone : Oppo A54 running Android 11 ColorOS version V11.1

Hi there, sorry that you're having this issue. Please restart the remote controller and reconnect the cable to see if the controller can connect successfully. If there are other cables, you may also test with other cables. You can also try to reinstall the app after the important information is synced successfully to see if it works. Since the said device is not on the compatibility list, the performance is not guaranteed. If possible, please test with another phone. https://www.dji.com/downloads/djiapp/dji-fly

DJI Mindy Posted at 1-1 00:56
Hi there, sorry that you're having this issue. Please restart the remote controller and reconnect the cable to see if the controller can connect successfully. If there are other cables, you may also test with other cables. You can also try to reinstall the app after the important information is synced successfully to see if it works. Since the said device is not on the compatibility list, the performance is not guaranteed. If possible, please test with another phone. https://www.dji.com/downloads/djiapp/dji-fly

Thoroughly disappointed with your response as the suggestions have already been tried without relief or success

I do not have another phone to test with.

Nothing of compatibility pre-requisites was brought to my attention by your authorised reseller

This has been a wasted purchase

Can you assist in another way ?

GoCats Posted at 1-2 09:24
Thoroughly disappointed with your response as the suggestions have already been tried without relief or success

I do not have another phone to test with.

Sorry for the late reply. If the suggestions above do not help, you may contact our support team through the link below, and our team will help you further. http://www.dji.com/support