I was trying to submit points for exchange, but it tells me I have already submitted this month. My last one was December 13th, 2021 (which is taking way too long to get approved, BTW, it was supposed to be 2 weeks, it's been 3...)

It's January 2d, 2022, a different month, a different year even...

What am I doing wrong?

Hi, DarthSLR. Normally, the Redemption applications will be checked on the first working day of each month. Please wait patiently. If it still does not be converted afterward, please feel free to contact us.

DJI Gamora Posted at 1-2 19:50
Hi, DarthSLR. Normally, the Redemption applications will be checked on the first working day of each month. Please wait patiently. If it still does not be converted afterward, please feel free to contact us.

oh, it's always the next month? damn...

DarthSLR Posted at 1-2 19:53
oh, it's always the next month? damn...

Sorry for the inconvenience caused. We will urge the relevant team to help you. Thank you for your patience.