Hi, I’ve got fly more package but one of the batteries don’t wanna charge at all. It blinks for while and it just stop blinking after while. So to be clear all 4 lights blinking after connection to the charger. Other 2 batteries are charging with no issue. Since drone is new I never even flew it once,.. I’m sure batterie is under warranty. What is the next step?

Hi there, I'm so sorry to hear about the issue with your battery. Please send us an email to support@dji.com, provide us with the serial number of the battery and the details of the problem, our team will help to check it and provide further assistance. Thanks.

DJI Natalia Posted at 1-3 19:47
Hi there, I'm so sorry to hear about the issue with your battery. Please send us an email to , provide us with the serial number of the battery and the details of the problem, our team will help to check it and provide further assistance. Thanks.

Thank you

djiuser_7mTja2A9Ccmr Posted at 1-3 20:20
Thank you

You're welcome. If there is anything else I can assist you with, please feel free to let me know.

DJI Natalia Posted at 1-3 23:32
You're welcome. If there is anything else I can assist you with, please feel free to let me know.

Hi, do you have an idea what’s response time, I sent email to support yesterday though I just got a Bot response, that they received email.

djiuser_7mTja2A9Ccmr Posted at 1-4 12:53
Hi, do you have an idea what’s response time, I sent email to support yesterday though I just got a Bot response, that they received email.

Hi there, I've managed to get your ticket number via your forum account. As per check, our corresponding team is following up on it and will reply to your email soon. Thanks for your patience.

I had the one that came with the FPV do this right out of the box, returned to Best Buy and got another one...which I tested in the store before leaving.

Same here.  I've sent them email.  It's disappointing they did not catch this before shipping.