visualsbyade
United States
Offline
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Case: CAS-7940874-F0F8K7
This has got to me my most frustrating experience with the DJI Service Center. I had an issue with my DJI RS2 gimbal RSA port, and needed it to be checked out by DJI. I created a service request, however I mistakenly selected my DJI Air 2S from the dropdown menu. In the notes however I had detailed the issues I was having with my "DJI RS2 gimbal...".
I received the shipping label and sent out the item on the 21st of December, 2021, and was delivered, after a delay, on the 27th of December to their Texas warehouse.
On the 4th of January, 2022, I received a phone call from someone with a California number from DJI stating that they received a "polka dot hat" in the box, at this point I'm completely confused by what this person is talking about.
They send me an email with a close-up picture of some item that I cannot make sense of, and tell me that's what they found inside the box (attached). I send a number of follow up emails and phone calls trying to get them to send me more information. I also mentioned to them that I was quite certain I also printed out the service request form and included it in the box for shipment alongside my DJI RS2.
At this point, I don't even know what to do, I need my gimbal to shoot a project and I'm not getting any feedback from their customer service.
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UPS delivery confirmation
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Item DJI says was in the box
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