Hello. I am using an OM5 with a Samsung S10+. The phone on it's own takes great video, but when I'm using the OM5, the footage is unusable. Most notably has some kind of lag when panning. Jittery. Not shaky, but like the video processor is struggling to process the image. It can been seen during recording and when watching post-recording. I installed firmware update 1.00.03.60. Same issue. Re-calibrated. Did not help. Does anyone know why this is happening?
Example video recording:  https://vimeo.com/664065523/e0d94d6ad7  The video does 'Exist' at the link. For some reason is won't display in this post.

Hello there mrorange44. I am sorry for the trouble this has caused and thank you for reaching out. Kindly please try to uninstall and reinstall the DJI Mimo ( https://www.dji.com/downloads/djiapp/dji-mimo ) application on your mobile device for us to be able to isolate the said issue. In addition, kindly please save all of your photos and videos before uninstalling the DJI Mimo application on your mobile device for you not to loose the said files. Thank you.

DJI Stephen Posted at 1-9 22:19
Hello there mrorange44. I am sorry for the trouble this has caused and thank you for reaching out. Kindly please try to uninstall and reinstall the DJI Mimo ( https://www.dji.com/downloads/djiapp/dji-mimo ) application on your mobile device for us to be able to isolate the said issue. In addition, kindly please save all of your photos and videos before uninstalling the DJI Mimo application on your mobile device for you not to loose the said files. Thank you.

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Hi. Thanks for the reply. Re-installing the app did improve the video quality, but it is still lower quality than simply holding the phone when pan/move during video recording. If I just hold the phone and record, the quality is excellent. If I use the OM5 any movement has added motion blur, seemingly low frame rate and uneven looking panning. I'm not grasping what the advantage of using the OM5 is. Or maybe there is still an issue.

mrorange44 Posted at 1-9 22:50
Hi. Thanks for the reply. Re-installing the app did improve the video quality, but it is still lower quality than simply holding the phone when pan/move during video recording. If I just hold the phone and record, the quality is excellent. If I use the OM5 any movement has added motion blur, seemingly low frame rate and uneven looking panning. I'm not grasping what the advantage of using the OM5 is. Or maybe there is still an issue.

Hi there mrorange44. Thank you for the reply and for giving out these update. For us to be able to see if the issue will persist. Kindly please try using a different recommended mobile device. For reference I will post a DJI Link where in you can find the lost of recommended mobile device for the DJI OM 5. Please keep us posted for further assistance. Thank you.

https://terra-1-g.djicdn.com/851 ... %20-%2020211112.pdf

Can't watch it?

Did you ever find a fix? I have the same problem as your video with my Pixel 6 device.

Zero-Sixx Posted at 7-25 12:24
Did you ever find a fix? I have the same problem as your video with my Pixel 6 device.

Reinstalling the app helped. But still better video recording quality just holding the phone. I now have a S22+ and find the same. That in addition of need to navigate through a MOUNTAIN of advertising to record a video, and some weird disconnect & reconnect issues. I don't use the device.

I am using OM5 with mimo app on my S22 and see the same issue. The video quality is so bad when shot using the mimo app.

Can't watch it?

Same here with xiaomi 9note

djiuser_FuVo1r6EhKa6 Posted at 2022-12-26 06:31
Same here with xiaomi 9note

Can you put 4k on the 9 note? And did you solve the video quality problem?

Same here with a Pixel 7 Pro. Using the phone as is delivers much better videos than with using Osmo 5. I regret spending money for the OM5.

Same issue with iPhone 11 Pro, iPhone 14Pro, Huawei P40 Pro and Huawei P50 Pro… it’s lame not using the potential of the real cameras

AM MotoTours CR Posted at 10-4 15:27
Same issue with iPhone 11 Pro, iPhone 14Pro, Huawei P40 Pro and Huawei P50 Pro… it’s lame not using the potential of the real cameras

HI there. We're deeply sorry for the trouble. Can you please upload some examples showing the issue so we can assist you further? We will wait for your reply. Thank you for your cooperation.

Hi everyone, I'm from France. I just buy the Osmo Mobile SE and I have the same problem. I got a Honor 90 Lite and when I use the Mimo App the video is "jerky" during the recording and the watching. But, I notice it's only happening when I use the Video function, it's all right when I use the Timelapse function or others. I tried to sens you a video example but your server doesn't accept .MP4 file format... I uninstall and reinstall the app, same result. Do you have any solution?

djiuser_Ak0ipHkpBTII Posted at 11-22 06:38
Hi everyone, I'm from France. I just buy the Osmo Mobile SE and I have the same problem. I got a Honor 90 Lite and when I use the Mimo App the video is "jerky" during the recording and the watching. But, I notice it's only happening when I use the Video function, it's all right when I use the Timelapse function or others. I tried to sens you a video example but your server doesn't accept .MP4 file format... I uninstall and reinstall the app, same result. Do you have any solution?

Hi there. We do apologize for the trouble. Please use another camera and record the operation showing the issue so we can check it further. You may upload the video via Google Drive or Youtube then send the link here. Please keep us posted. Thank you.

DJI Paladin Posted at 11-28 03:48
Hi there. We do apologize for the trouble. Please use another camera and record the operation showing the issue so we can check it further. You may upload the video via Google Drive or Youtube then send the link here. Please keep us posted. Thank you.

Thanks for your answer. I did use another phone (Xiaomi Mi 11 lite) with a 4k camera and I notice it's better.
I will still send you the videos via GG Drive.

djiuser_Ak0ipHkpBTII Posted at 11-29 05:29
Thanks for your answer. I did use another phone (Xiaomi Mi 11 lite) with a 4k camera and I notice it's better.
I will still send you the videos via GG Drive.

You're welcome. Please keep us posted with the link so we can check. Have a good one!