Mini down - what to do with controller and accus?
1131 24 2022-1-12
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Ewa i Piotr
lvl.4
Flight distance : 1288776 ft
Poland
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My Mavic Mini lost connection and tried to return home - hitting the rock. Ok, my fault - I didn't set RTH attitude high enough. I found the wreck - no camera, broken arms, but card was ok, accu probably also good. I had DJI Care for two years. Unfortunately, last one ended a little ove two weeks ago - again my fault, I though it is valid till February. So, now I have wreck of the drone, but fully operational controller, 3 accus, charger, spare propellers and other stuff that come with Fly more combo. What could be done with those things?

2022-1-12
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Suren
Captain
Flight distance : 13425892 ft
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New Zealand
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Sell them on ebay or your local selling pages or you could just get another drone only and continue flying.
2022-1-12
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DJI Stephen
DJI team
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Hello there Ewa i Piotr. I am sorry to read and to now these information and on what happened to your DJI Mini Mini.  Since this unfortunate event happened to your DJI Mini Mini, I would recommend for you to contact our DJI Support Team at https://www.dji.com/support?site=brandsite&from=nav for further assistance with regards to this matter. We will do there best to help you and give out the best resolution for the said issue. Again, I am sorry and thank you.
2022-1-12
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GaryDoug
First Officer
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United States
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https://www.ebay.com/itm/2751083 ... Vh30w2&LH_BIN=1
2022-1-12
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DAFlys
Captain
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United Kingdom
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+1 for ebay.
2022-1-13
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yogi053
Second Officer
Flight distance : 26104915 ft
United Kingdom
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Get back on your horse and try again.
2022-1-13
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Ewa i Piotr
lvl.4
Flight distance : 1288776 ft
Poland
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DJI Stephen Posted at 1-12 19:28
Hello there Ewa i Piotr. I am sorry to read and to now these information and on what happened to your DJI Mini Mini.  Since this unfortunate event happened to your DJI Mini Mini, I would recommend for you to contact our DJI Support Team at https://www.dji.com/support?site=brandsite&from=nav for further assistance with regards to this matter. We will do there best to help you and give out the best resolution for the said issue. Again, I am sorry and thank you.

Thanks Stephen! I contacted the support and asked for assistance. I hope they will offer some solutions.
2022-1-13
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Ewa i Piotr
lvl.4
Flight distance : 1288776 ft
Poland
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GaryDoug Posted at 1-12 19:55
https://www.ebay.com/itm/275108343947?epid=26049616868&hash=item400dbc308b%3Ag%3AtcUAAOSwDsVh30w2&LH_BIN=1

Thanks, but this seller does not ship to Europe. I found some shops in Europe, that offer drone replacement, though the price is higher - about half of the price of Mini 2 basic kit. Not sure if it is worth - Mini 2 should have less problem with lost connection, which caused this crash. Anyway, I contacted the DJI service and I will wait if they offer some solution.
2022-1-13
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djiuser_rkvCjj0T8Bwg
lvl.2
Flight distance : 57191280 ft
Canada
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Sell your things
2022-1-14
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Ewa i Piotr
lvl.4
Flight distance : 1288776 ft
Poland
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DJI Stephen Posted at 1-12 19:28
Hello there Ewa i Piotr. I am sorry to read and to now these information and on what happened to your DJI Mini Mini.  Since this unfortunate event happened to your DJI Mini Mini, I would recommend for you to contact our DJI Support Team at https://www.dji.com/support?site=brandsite&from=nav for further assistance with regards to this matter. We will do there best to help you and give out the best resolution for the said issue. Again, I am sorry and thank you.

I contacted DJI service and they offered assistance. I will send the wreck and I hope for resonable price for replacement (looking at the wreck, I don't believe in repair). I hope I will be soon in the air.
2022-1-14
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DJI Stephen
DJI team
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Ewa i Piotr Posted at 1-14 09:28
I contacted DJI service and they offered assistance. I will send the wreck and I hope for resonable price for replacement (looking at the wreck, I don't believe in repair). I hope I will be soon in the air.

Hi there Ewa i Piotr. Thank you for the reply and for giving out these information and update. If you have any inquiries or any concerns with DJI. Please feel free to post it here at DJI Forum. We are all here to help and assist you. Thank you and have a nice day.
2022-1-17
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Ewa i Piotr
lvl.4
Flight distance : 1288776 ft
Poland
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History update. I got offer for repair from DJI service.  One arm, cover, gimbal with camera and some cable replacement. I got resonable price for repair with shipment - 113 euro, accepted it and I'm waiting for package. When I get the Mini back, I will let know.
2022-1-25
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kyalami
Second Officer
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Sweden
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Ewa i Piotr Posted at 1-25 09:22
History update. I got offer for repair from DJI service.  One arm, cover, gimbal with camera and some cable replacement. I got resonable price for repair with shipment - 113 euro, accepted it and I'm waiting for package. When I get the Mini back, I will let know.

That sounds reasonable. Good luck when you get your drone back again.
2022-1-25
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Sean-bumble-bee
Core User of DJI
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United Kingdom
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With a camera and gimbal I think that was a blooming good deal.
2022-1-25
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Ewa i Piotr
lvl.4
Flight distance : 1288776 ft
Poland
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Sean-bumble-bee Posted at 1-25 11:07
With a camera and gimbal I think that was a blooming good deal.

Yes, I agree, it is very fair offer.
2022-1-25
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Guorium
Second Officer
Flight distance : 513061 ft
Australia
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Ewa i Piotr Posted at 1-25 14:27
Yes, I agree, it is very fair offer.

Not bad. Hope the repair done properly. Update us on repair quality perhaps?
2022-1-25
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K6CCC
Second Officer
Flight distance : 651683 ft
United States
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When I crashed my Mini, I found the DJI repair price to be quite reasonable, and the repair job was fine.
2022-1-26
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Ewa i Piotr
lvl.4
Flight distance : 1288776 ft
Poland
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Guorium Posted at 1-25 15:15
Not bad. Hope the repair done properly. Update us on repair quality perhaps?

Sure, I will test it when I get it back - if only weather in Poland permits. Anyway, I will take mini to Iceland in February.
2022-1-26
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yogi053
Second Officer
Flight distance : 26104915 ft
United Kingdom
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Ewa i Piotr Posted at 1-26 18:11
Sure, I will test it when I get it back - if only weather in Poland permits. Anyway, I will take mini to Iceland in February.

Jut don't lose it in any lava flows. lol.
2022-1-27
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Ewa i Piotr
lvl.4
Flight distance : 1288776 ft
Poland
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yogi053 Posted at 1-27 03:32
Jut don't lose it in any lava flows. lol.

I wish I had the possibility to fly over hot lava... I have been on Iceland few days before Fagradalsfjall vulcano cased activity, but there was strong wind, so no fly.
2022-1-31
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Ewa i Piotr
lvl.4
Flight distance : 1288776 ft
Poland
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How the story ended...
After sending about half of the drone to assigned repair centre (it took few days till package reached service centre in Hungary) things went very fast. In two days status changed from assessing damage through repair and shipping back to me. I got the Mini and... well, if they say they repaired it, I won't argue, but to me it looks like replacement. The drone come fresh new, with all stickers. I am very happy, as the price for replacement (I paid 113 euro for repair and shipment) is very nice. Many thanks to DJI service team!
And one more thing. When connected to controller the Mini also suggested it is new, not repaired, and asked if I want to buy DJI Care Refresh. Do am I eligible for DJI Care Refresh? The drone is new, but I don't have any documents confirming replacement.
2022-1-31
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Ewa i Piotr
lvl.4
Flight distance : 1288776 ft
Poland
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FYI - I got confirmation from DJI support that I can buy DJI Care Refresh for replacement drone. Rules as always - buy in first 48 hours after activation or later, but with video proof that drone is airborne capable. I bought DJI Care Refresh and it seems accepted.
2022-2-1
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Mr. Rocketman
lvl.1
Flight distance : 6355 ft

United States
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It seems DJI sends out like-new refurbished products quite often instead of repairing them. Great business model.
2022-2-4
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Ewa i Piotr
lvl.4
Flight distance : 1288776 ft
Poland
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Mr. Rocketman Posted at 2-4 09:10
It seems DJI sends out like-new refurbished products quite often instead of repairing them. Great business model.

Don't know if it is great business model for them, but definitely good for me. I got drone which looks like fresh new, I got warranty and I bought DJI Care Refresh again - I could not buy it for Mini before accident, as it was more than two years old.
2022-2-4
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yogi053
Second Officer
Flight distance : 26104915 ft
United Kingdom
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Really glad that everything worked out well for you. (So now you're back on your horse, as they say).
2022-2-5
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