DJI Diana
Administrator
Flight distance : 2408 ft
Online
|
We are sorry to hear about this unfortunate experience.
Sorry to inform you we are unable to track your aircraft. Tracking the aircraft will require the synced flight data via DJI APP by the pilot and also the DJI account that the pilot flies your drone with.
We recommend that you report this theft incident to the local authorities, authorizing the police to run investigations on this case.
Also, we would like to collect the following information to record the stolen aircraft in the system. Our Support team will contact you if we receive the products in the future. Please rest assured that DJI will reject to offer a service if other customers send it back. Hope for your understanding and patience.
a) Full Name:
b) Phone number (mobile preferred):
c) Email address:
d) Serial Number:
e) Shipping Address (No PO BOX, business address preferred):
Hope that you can find your device as soon as possible.
Thank you for understanding and have a great day! |
|