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Gimbal not working
239 7 1-14 10:34
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Ya Aku
lvl.2

United States
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This afternoon, my pocket 2 gimbal was suddenly not working. When i turned it on, the head shake a bit and then not pointing straight. I pressed all the buttons for operating the gimbal, nothing happen.

But when i put it back to the case for almost 3 hours and started to call service center, i took i out once again from the case and turn it backed on, it suddenly become normal again.

Could anyone tell what happen with my gimbal? Should i b take it to lservice Center?
IMG-20220115-WA0003.jpg
IMG-20220115-WA0004.jpg
1-14 10:34
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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Hi there. Thank you for reaching out and we're sorry for the trouble. Can you please try to perform the gimbal auto-calibration via the DJI Mimo app to see if the issue persists? If yes, I'm afraid that you may consider sending the unit to us for proper diagnostics. You can contact our support team to start up a ticket at https://www.dji.com/support. Thank you for your understanding and support.
1-15 01:11
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Ya Aku
lvl.2

United States
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Must calibrate from the app? Do i connect it with wifi or with the usb c connector?

Before I tried to calibrate using the menu from the unit itself but gimbal head was not moving at all..
1-15 02:31
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djiuser_JepBbyZdfaxe
lvl.1
United States
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Is
1-15 03:33
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Ya Aku
lvl.2

Indonesia
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Is it okay to share Google drive link in here? I made the video of it.
1-15 03:36
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Ricardo Vieira
Second Officer
Portugal
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Don't know if new users can share links... but you should try, for others may see in case of similar problem... if you cannot share the link, send me a PM with it and I'll post it for you.

My Pocket for 2 times turned on crazy, the gimbal shaking a lot, all the axis reached their limit. Never happened again,  and I never knew what happened or what may caused it.
1-15 04:02
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Ricardo Vieira
Second Officer
Portugal
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In the Pocket 2 you can calibrate the gimbal only with the pocket, no need to use the mimo app. There's an option "calibrate Gimbal" or something like that, later I can tell you exactly. Pressing to calibrate you need to put the pocket in a flat and stable surface, after that the pocket calibrate itself... hope it helps
1-15 04:11
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Ya Aku
lvl.2

United States
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https://drive.google.com/folderview?id=1HJ0jLR2NuZ4Nuy00J4iCXoTU4XpWlmhe

These are the video I made...

So far already 3 times today. If you leave the unit alone for 1-2 hours then it goes back normal. But then it will happen again....
1-15 09:16
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