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Excessive glare on the lens problem
1298 6 2022-1-20
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ZeuS-FL
lvl.4
Flight distance : 5782297 ft
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United States
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I have my new Mavic Air 2S and I am having problems since day 1 (about 2 weeks ago) with excessive glare from the sun on the lens making useless my videos. I love the drone but i cant deal with this. Is anybody having this issue? I may have a bad drone because is the first drone I see doing something similar.

Check the sample video that I did yesterday.




2022-1-20
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Mobilehomer
Second Officer
Flight distance : 18135846 ft
United States
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That looks like spider web in front of the lens. Definitely not lens. Take off the lens surround and make sure it is clean.
2022-1-20
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ZeuS-FL
lvl.4
Flight distance : 5782297 ft
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United States
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Is completely clean. Is a brand new drone having the problem since day 1.   No ND filter no fingerprints at all. Completely clean.
2022-1-20
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Suren
Captain
Flight distance : 13425892 ft
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New Zealand
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If you have the sun behind you, I would assume there is no glare? Most drones do suffer from sun flare even cameras have them when facing directly into the sun.
2022-1-20
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ZeuS-FL
lvl.4
Flight distance : 5782297 ft
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United States
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I open the case with DJI and after seeing the video they aks me to send the drone for replacement or repair.
2022-1-20
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DJI Stephen
DJI team
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Hello there ZeuS-FL. I am sorry for the trouble this has caused and it is great to know that you have already contacted our DJI Support Team with regards to this matter. Rest assured that we will do our best to help and give out the best solution for this issue. Again, I am sorry and thank you.
2022-1-20
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Montfrooij
Captain
Flight distance : 2560453 ft
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Netherlands
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Can't watch the video?
2022-1-30
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