Inspire 2 with X7 and 16mm F/2.8 With lines running through
519 3 2022-1-23
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John Duffy
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United States
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Has there been a fix to this???

I have an Inspire 2 with X7 and 16mm F/2.8. Flown about 15 times NO hard landings or crashes not even a close call. I have updated the firmware to the lates as of 1/23/2022  - V01.02.0600 and even down graded two levels 0500 & 0400 to try and fix. Nothing changes, still HAVE lines as in the photos attached IMG_0930 copy.jpg IMG_0929 copy.jpg IMG_0931 copy.jpg
2022-1-23
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DJI Paladin
Administrator
Flight distance : 318 ft

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Hi there. Thank you for reaching out and we're sorry for the trouble that this has caused. Can you please try to record a video and get the original file on the SD card and check if the said issue was there? In addition, you may try to sync all your flight records then uninstall and reinstall the DJI Go 4 app then check if the issue persists? Please keep us posted. Thank you.
2022-1-24
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John Duffy
lvl.1
United States
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DJI Paladin Posted at 1-24 00:15
Hi there. Thank you for reaching out and we're sorry for the trouble that this has caused. Can you please try to record a video and get the original file on the SD card and check if the said issue was there? In addition, you may try to sync all your flight records then uninstall and reinstall the DJI Go 4 app then check if the issue persists? Please keep us posted. Thank you.

Hi thanks for the reply

One of the first things I did was reinstall the app. the lines are on the original files photo and video.Video




2022-1-24
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DJI Paladin
Administrator
Flight distance : 318 ft

Offline

John Duffy Posted at 1-24 09:48
Hi thanks for the reply

One of the first things I did was reinstall the app. the lines are on the original files photo and video.Video

Thank you for your response. We're sorry for the unpleasant experience. In this kind of situation, I'm afraid that you may consider sending the unit in for a proper diagnosis. You can contact our support team to start up a ticket at https://www.dji.com/support. Also, the warranty can be applied depending on the outcome of the damage assessment including the warranty period of your unit. To check the warranty period parts of your drone, you may click this link: https://www.dji.com/service/policy. Thank you for your kind and understanding.
2022-1-27
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