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Samsung S21 Ultra wont install DJI fly
7308 22 1-26 01:42
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Jewell-D
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Can anyone point me in the right direction ? im struggling to install dji fly as my s21 doenst recognise the apk ?
1-26 01:42
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DowntownRDB
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The latest version (V1.5.9) of the DJI Fly App is installed on my Samsung Galaxy S21 Ultra without issue.  It has the snapdragon processor vice the Exynos processor so not sure if your is different.  

The latest version of the Fly App is not available on the Google Play Store.  Download the Fly App from the DJI website here .  You may have to authorize it to install from an unknown source as I'm not sure how you have your security settings set.
1-26 14:10
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DJI Stephen
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Hello there Jewell-D. I am sorry for the trouble this has caused and thank you for reaching out. Kindly please try to install the DJI Fly application from this DJI Link ( https://www.dji.com/downloads/djiapp/dji-fly ) to see if the issue will persist. If the issue persist kindly please try using a different recommended mobile device for us to be able to isolate the said issue? Thank you.

1-26 22:11
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Jewell-D
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I read elsewhere about putting my phone in airplane mode for the installation and this worked !
1-27 02:28
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Jewell-D
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DowntownRDB Posted at 1-26 14:10
The latest version (V1.5.9) of the DJI Fly App is installed on my Samsung Galaxy S21 Ultra without issue.  It has the snapdragon processor vice the Exynos processor so not sure if your is different.  

The latest version of the Fly App is not available on the Google Play Store.  Download the Fly App from the DJI website here .  You may have to authorize it to install from an unknown source as I'm not sure how you have your security settings set.

did all of this - airplane mode after download and then installing worked for me
1-27 02:33
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DowntownRDB
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Jewell-D Posted at 1-27 02:33
did all of this - airplane mode after download and then installing worked for me

Great, glad to hear you got the install issue resolved.  No go fly and have some fun.
1-27 04:06
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DJI Diana
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Jewell-D Posted at 1-27 02:33
did all of this - airplane mode after download and then installing worked for me

Hey there, Jewell-D. May we confirm if you're all set and the issues have been fixed? Please know that we're always here to help. Thank you for your patience.
1-27 08:03
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djiuser_WZAoqlo3jkii
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Latvia
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Samsung s20 note ultra don't work app. Can't open apk file. What can be the problem??
2-15 08:06
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Jewell-D
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djiuser_WZAoqlo3jkii Posted at 2-15 08:06
Samsung s20 note ultra don't work app. Can't open apk file. What can be the problem??

airplane mode then instal
2-15 08:16
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Jewell-D
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DJI Diana Posted at 1-27 08:03
Hey there, Jewell-D. May we confirm if you're all set and the issues have been fixed? Please know that we're always here to help. Thank you for your patience.

all fixed - thanks
2-15 08:17
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djiuser_WZAoqlo3jkii
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Jewell-D Posted at 2-15 08:16
airplane mode then instal

Nope! Dont open
2-15 10:05
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DJI Mindy
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Hi there, sorry for the issue you encountered. May I confirm that did you download the DJI Fly app through this link? https://www.dji.com/downloads/djiapp/dji-fly
Could you please check if the 'Allow from this source' option of DJI Fly is enabled? Please find the setting of "Install unknown apps" in the phone system settings, turn on the switch of "Allow from this source" restart the phone and then go to my file manager to open this file again to see if it works.
2-15 20:28
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djiuser_PBdHk4n57SGS
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DJI Stephen Posted at 1-26 22:11
Hello there Jewell-D. I am sorry for the trouble this has caused and thank you for reaching out. Kindly please try to install the DJI Fly application from this DJI Link ( https://www.dji.com/downloads/djiapp/dji-fly ) to see if the issue will persist. If the issue persist kindly please try using a different recommended mobile device for us to be able to isolate the said issue? Thank you.

[view_image]

Buy a different phone?  This is terrible advice.
4-28 18:46
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DJI Gamora
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djiuser_PBdHk4n57SGS Posted at 4-28 18:46
Buy a different phone?  This is terrible advice.

Hi, there. May I confirm if you are unable to download the DJI Fly? We'd like to help you.
4-29 00:49
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djiuser_oq1IMXNZIYUk
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Australia
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Doesn't work..
Downloaded it multiple times, then.when I want to open it opens my garmin app for some reason.
Uninstalled garmin app and the dji fly won't open at all even after reinstallation.
I have galaxy s21 ultra .. really frustrating
5-8 16:53
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DJI Thor
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djiuser_oq1IMXNZIYUk Posted at 5-8 16:53
Doesn't work..
Downloaded it multiple times, then.when I want to open it opens my garmin app for some reason.
Uninstalled garmin app and the dji fly won't open at all even after reinstallation.

Sorry to hear about that. Have you tried to download the APP from our official website? Besides, please try to update or refresh the firmware of your device to the latest version and install the app from the file manager. If it still persists, please try to turn off the network and launch the DJI app. Skip the login step. Kill the app and then open the network to see if it works.
5-8 20:08
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djiuser_3paySEjtJB3o
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DowntownRDB Posted at 1-26 14:10
The latest version (V1.5.9) of the DJI Fly App is installed on my Samsung Galaxy S21 Ultra without issue.  It has the snapdragon processor vice the Exynos processor so not sure if your is different.  

The latest version of the Fly App is not available on the Google Play Store.  Download the Fly App from the DJI website here .  You may have to authorize it to install from an unknown source as I'm not sure how you have your security settings set.

I e downloaded this file as I have a Samsung S21 Ultra
But it won't open neither do any of the apps on play store. Any further advice would be appreciated.
6-9 09:04
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DJI Mindy
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djiuser_3paySEjtJB3o Posted at 6-9 09:04
I e downloaded this file as I have a Samsung S21 Ultra
But it won't open neither do any of the apps on play store. Any further advice would be appreciated.

Hi there, could you please download and install the latest app through the link below? Please find the setting of "Install unknown apps" in the phone system settings, turn on the switch of "Allow from this source", restart the phone, and then go to the file manager to open this file again to see if it works. https://www.dji.com/downloads/djiapp/dji-fly
6-9 20:06
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fans4f5d0fe1
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Flight distance : 600 ft
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DowntownRDB Posted at 1-26 14:10
The latest version (V1.5.9) of the DJI Fly App is installed on my Samsung Galaxy S21 Ultra without issue.  It has the snapdragon processor vice the Exynos processor so not sure if your is different.  

The latest version of the Fly App is not available on the Google Play Store.  Download the Fly App from the DJI website here .  You may have to authorize it to install from an unknown source as I'm not sure how you have your security settings set.

this process works.   tested on many phones.  Samsung S 8,9,10, 10e, and S20.
https://www.youtube.com/watch?v=PC7E9tYxqZM

THIS WORKS
6-16 05:17
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fans4f5d0fe1
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THIS WORKS  follow the instructions in order.   https://www.youtube.com/watch?v=PC7E9tYxqZM
6-16 05:17
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DowntownRDB
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fans4f5d0fe1 Posted at 6-16 05:17
this process works.   tested on many phones.  Samsung S 8,9,10, 10e, and S20.
https://www.youtube.com/watch?v=PC7E9tYxqZM

  
6-16 05:39
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rajugeorge89
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Jewell-D Posted at 1-27 02:28
I read elsewhere about putting my phone in airplane mode for the installation and this worked !

Awesome , thanks guys , on airplane mode it worked for me
7-2 00:22
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rajugeorge89
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Jewell-D Posted at 1-27 02:33
did all of this - airplane mode after download and then installing worked for me

Awesome , airplane mode worked for me, thanks everyone
7-2 00:23
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