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Cannot bind to account
2358 31 2022-1-31
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Suren
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So i just got this today and it cannot bind to my account, also it does not keep the drone level-it is always tilting downwards. Any fix for this.
2022-1-31
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DJI Stephen
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Hello there Suren. I am sorry for the trouble this has caused and thank you for reaching out. May we please know what is the model of the mobile device that you are using please and are you getting any error message on the DJI Mimo application? Thank you.
2022-1-31
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Suren
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DJI Stephen Posted at 1-31 21:01
Hello there Suren. I am sorry for the trouble this has caused and thank you for reaching out. May we please know what is the model of the mobile device that you are using please and are you getting any error message on the DJI Mimo application? Thank you.

Using iPhone 13 and the error I get - binding failed server error (53285)
2022-1-31
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Suren
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DJI Stephen Posted at 1-31 21:01
Hello there Suren. I am sorry for the trouble this has caused and thank you for reaching out. May we please know what is the model of the mobile device that you are using please and are you getting any error message on the DJI Mimo application? Thank you.

Can i get a response to fix this????
2022-2-2
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DJI Stephen
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Suren Posted at 1-31 21:05
Using iPhone 13 and the error I get - binding failed server error (53285)

Hi there Suren. Thank you for the reply and for giving out these information. Kindly please try to uninstall and reinstall the DJI Mimo application from this DJI Link ( https://www.dji.com/downloads/djiapp/dji-mimo ) to see if the issue will still persist? In addition, kindly please save all important files before uninstalling the DJI Mimo application on your mobile device for you not to loose them. If the issue persists, I would recommend you to contact our DJI support team at https://www.dji.com/support?site=brandsite&from=nav for further assistance. We will do there best to help you and give out the best resolution for this issue. Thank you.
2022-2-2
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Suren
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DJI Stephen Posted at 2-2 20:53
Hi there Suren. Thank you for the reply and for giving out these information. Kindly please try to uninstall and reinstall the DJI Mimo application from this DJI Link ( https://www.dji.com/downloads/djiapp/dji-mimo ) to see if the issue will still persist? In addition, kindly please save all important files before uninstalling the DJI Mimo application on your mobile device for you not to loose them. If the issue persists, I would recommend you to contact our DJI support team at https://www.dji.com/support?site=brandsite&from=nav for further assistance. We will do there best to help you and give out the best resolution for this issue. Thank you.

Hi, that is the same version I have on my iPhone. I removed the app and tried again and still cannot bind to my account.
2022-2-2
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DJI Stephen
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Suren Posted at 2-2 21:19
Hi, that is the same version I have on my iPhone. I removed the app and tried again and still cannot bind to my account.

Hi there Suren. Thank you for the reply. Since we are still having this issue with your new DJI OM 5. It would be best to contact our DJI Support Team at the link posted above for us to be able to help you further with regards to this matter. Again, I am sorry for thank you.
2022-2-3
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Suren
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DJI Stephen Posted at 2-3 21:33
Hi there Suren. Thank you for the reply. Since we are still having this issue with your new DJI OM 5. It would be best to contact our DJI Support Team at the link posted above for us to be able to help you further with regards to this matter. Again, I am sorry for thank you.

Okay thanks
2022-2-3
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TonyPHX
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Did this ever get fixed?  I'm new to OM5 and have the same issue.
2022-5-3
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DJI Thor
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TonyPHX Posted at 5-3 19:14
Did this ever get fixed?  I'm new to OM5 and have the same issue.

Hello, there. Sorry for your inconvenience. May we double confirm that there is the same error prompt when you are binding?
2022-5-3
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Suren
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TonyPHX Posted at 5-3 19:14
Did this ever get fixed?  I'm new to OM5 and have the same issue.

Nope, mine is still not bound to my account no matter what I tried. Got hold of support and they are useless.
2022-5-3
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Suren
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DJI Thor Posted at 5-3 20:36
Hello, there. Sorry for your inconvenience. May we double confirm that there is the same error prompt when you are binding?

This is the error I keep getting when trying to bind to my account -binding failed server error (53285)
2022-5-3
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DJI Thor
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Suren Posted at 5-3 22:06
This is the error I keep getting when trying to bind to my account -binding failed server error (53285)

Hi, Suren. We apologize for the inconvenience. The DJI engineers have identified the issue and are working on a solution. After looking into the matter, this issue does not affect the device usage, but only affects the binding function display on the Device Management page. Please ignore this prompt and use the app. We will release a new version to resolve this issue in the future. Please feel free to use your product. We apologize for the inconvenience. Thank you for your understanding and support.
2022-5-3
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Suren
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DJI Thor Posted at 5-3 22:44
Hi, Suren. We apologize for the inconvenience. The DJI engineers have identified the issue and are working on a solution. After looking into the matter, this issue does not affect the device usage, but only affects the binding function display on the Device Management page. Please ignore this prompt and use the app. We will release a new version to resolve this issue in the future. Please feel free to use your product. We apologize for the inconvenience. Thank you for your understanding and support.

Thanks for the quick update.
2022-5-3
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DJI Thor
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Suren Posted at 5-3 22:46
Thanks for the quick update.

You are most welcome. Should you have any further inquiries, please feel free to contact us.
2022-5-3
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TonyPHX
Captain
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This issue is still not fixed.  Has anyone else had any luck?
2022-8-29
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Suren
Captain
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TonyPHX Posted at 8-29 07:20
This issue is still not fixed.  Has anyone else had any luck?

Mine also, cannot bind to my account. I eventually gave up on this thing.
2022-8-29
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TonyPHX
Captain
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DJI, have you given up as well?
2022-8-31
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djiuser_MaLBcx49Vjur
New

Russia
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I've been downloaded the app yesterday, and have the same bug. And no ability to make video 60 fps. The worst way to spend the money!
2022-9-12
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_SoP_
Second Officer
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TonyPHX Posted at 8-29 07:20
This issue is still not fixed.  Has anyone else had any luck?

Nope, same here.
2022-11-12
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Jest32
lvl.1

Slovenia
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I have the same problem...

I use an iPhone 13 Pro and OM6 ...

Pasted_Image_13_12_2022__08_19.jpg
2022-12-12
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Anwar Kamel
New

Brazil
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Estou com o mesmo problema no OM6.
2022-12-20
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TonyPHX
Captain
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@DJI - are you going to fix this issue?  
2022-12-31
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_SoP_
Second Officer
Flight distance : 345279 ft
Germany
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TonyPHX Posted at 2022-12-31 18:41
@DJI - are you going to fix this issue?

I hope they will. I believe that without binding, firmware updates are not installed. Or am I wrong?
1-26 01:57
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TonyPHX
Captain
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@DJI just as a reminder - this is an ongoing issue.  Fix is still needed.
1-26 05:57
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DJI Tony
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Hi there. We are sorry you are experiencing the same concern. Kindly send us a screenshot or picture showing the device's serial number and your DJI account via PM. Thank you, and have a nice day.
1-27 01:47
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Suren
Captain
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DJI Tony Posted at 1-27 01:47
Hi there. We are sorry you are experiencing the same concern. Kindly send us a screenshot or picture showing the device's serial number and your DJI account via PM. Thank you, and have a nice day.

Mine also still cannot bind since day 1.
1-27 10:36
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DJI Tony
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Suren Posted at 1-27 10:36
Mine also still cannot bind since day 1.

Hi, Captain. We're sorry about that. Kindly check your inbox. We sent you a direct message. Thank you.
1-29 22:09
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djiuser_KyUc8Plex0WN
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Flight distance : 200801 ft
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Hello!
Few days ago I bought brand new Osmo mobile 6 and I got the same error/problem. How long should we wait for fixing this issue? I can’t activate care plan because my Osmo is not bonded. Please response!
2-1 02:42
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Suren
Captain
Flight distance : 11886286 ft
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DJI Tony Posted at 1-29 22:09
Hi, Captain. We're sorry about that. Kindly check your inbox. We sent you a direct message. Thank you.

Most of my stuff is packed as we moving house, once unpacked I will send you the details
2-1 20:32
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DJI Tony
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djiuser_KyUc8Plex0WN Posted at 2-1 02:42
Hello!
Few days ago I bought brand new Osmo mobile 6 and I got the same error/problem. How long should we wait for fixing this issue? I can’t activate care plan because my Osmo is not bonded. Please response!

Hi there. We apologize for the inconvenience. We'd like to help you further with your concern. We need the screenshot or picture showing the device's serial number and your DJI email account. Kindly share it with us via PM. Thank you.
2-1 20:57
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DJI Tony
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Suren Posted at 2-1 20:32
Most of my stuff is packed as we moving house, once unpacked I will send you the details

Sure thing, Captain. We'll be waiting for your update then. Have a nice day.
2-1 22:40
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