According to the forum points redemption page redemption requests can be made at any time but are only processed on the first working day of the month.

I put in a request on 12th January and the request went straight into Status=auditing.

However the request is still in that status. I am waiting for these points to convert as I want to put them towards an accessory for my Osmo Pocket.

Is it normal for points redemption to take this long?

It's bad enough having to wait until the start of the following month, but that has passed and I'm still waiting.

-N.O.T.

Yes it often takes until the middle of the month for them to redeem. Some people have posted in the forum issues section and got good results.

It's not unusual to see a prolonged delay before points are audited and awarded. Be patient a little longer

DAFlys Posted at 2-6 02:31
Yes it often takes until the middle of the month for them to redeem. Some people have posted in the forum issues section and got good results.

I did look for a rofum issues section but this was the closest I could find... So I also contacted support who didn't know anything about the forum points scheme but have passed the enquiry on.

No response yet, but will wait and see.

-N.O.T.

Blériot53 Posted at 2-6 07:06
It's not unusual to see a prolonged delay before points are audited and awarded. Be patient a little longer

Yup, guess that's all I can do at the moment.

Thx,

N.O.T.

No Original Thought Posted at 2-7 00:37
Yup, guess that's all I can do at the moment.

Thx,

Been waiting ten days for my last batch.

Hello, there. Sorry for your inconvenience. We have forwarded your issue to our designated teams. Rest assured.

Woohoo, they appeared in my account today...

Shame about the $->£ exchange rate, though.

Looks like I'll be waiting for my next redemption before I make that accessory purchase :-(

-N.O.T.

No Original Thought Posted at 2-7 06:29
Woohoo, they appeared in my account today...

Shame about the $->£ exchange rate, though.

Thanks for the update. If there is any other thing we can help with, please feel free to contact us.

No Original Thought Posted at 2-7 00:37
I did look for a rofum issues section but this was the closest I could find... So I also contacted support who didn't know anything about the forum points scheme but have passed the enquiry on.

No response yet, but will wait and see.

Forum Issues section is here - https://forum.dji.com/forum.php? ... peid&typeid=620

BTW points have been redeemed.