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Battery problem... 4 LED flashes
2992 8 2022-2-5
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thirald
lvl.1
Flight distance : 131713 ft
France
Offline

Hello to all.

Here I am, I have a problem with a battery of my drone Mini 2 I have not flown with since early December so I think to fly this weekend, but here is one of the batteries flashes quickly (so normal) then after slowing down is remaining has 2 LED. Do you think the battery is out of order? Thank you for your answers

PS: After a 15 minutes charge now the 4 LEDs are blinking.

Here is a video of the problem below
https://streamable.com/6x6zvl

Thanks for your help

2022-2-5
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Mobilehomer
Second Officer
Flight distance : 18135846 ft
United States
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It's in the manual. Battery is damaged.
2022-2-5
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thirald
lvl.1
Flight distance : 131713 ft
France
Offline

Mobilehomer Posted at 2-5 13:22
It's in the manual. Battery is damaged.

This is because, I left the battery too long in the drone?
2022-2-5
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Mobilehomer
Second Officer
Flight distance : 18135846 ft
United States
Offline

I don't know
2022-2-5
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DJI Paladin
Administrator
Flight distance : 318 ft

Online

Hi, thank you for reaching out. We're sorry for the unpleasant experience. In this kind of situation, I'm afraid that you may consider sending the unit in for a proper diagnosis. You can contact our support team to start up a ticket at https://www.dji.com/support. Also, the warranty can be applied depending on the outcome of the damage assessment including the warranty period of your unit. To check the warranty period for each part, you may click this link: https://www.dji.com/service/policy. Thank you for your kind understanding.
2022-2-5
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thirald
lvl.1
Flight distance : 131713 ft
France
Offline

DJI Paladin Posted at 2-5 15:43
Hi, thank you for reaching out. We're sorry for the unpleasant experience. In this kind of situation, I'm afraid that you may consider sending the unit in for a proper diagnosis. You can contact our support team to start up a ticket at https://www.dji.com/support. Also, the warranty can be applied depending on the outcome of the damage assessment including the warranty period of your unit. To check the warranty period for each part, you may click this link: https://www.dji.com/service/policy. Thank you for your kind understanding.

Thank you for your answer,

Indeed, I do not understand for the battery has dropped while I bought the drone on November 19, 2021
The links you have passed give me an error ERROR 404
2022-2-5
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blue_canyon21
lvl.4
Flight distance : 23302795 ft
United States
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thirald Posted at 2-5 16:35
Thank you for your answer,

Indeed, I do not understand for the battery has dropped while I bought the drone on November 19, 2021

Fixed the links...

https://www.dji.com/support
https://www.dji.com/service/policy
2022-2-5
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thirald
lvl.1
Flight distance : 131713 ft
France
Offline

Thank you, I will make a ticket if possible to return my combo pack battery that is defective.
2022-2-6
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DJI Paladin
Administrator
Flight distance : 318 ft

Online

thirald Posted at 2-5 16:35
Thank you for your answer,

Indeed, I do not understand for the battery has dropped while I bought the drone on November 19, 2021

You're welcome. Please do not include the "." (Dots). You may refer to the post of our fellow pilot on post #7. Thank you for your valued support.
2022-2-7
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