Hi
I can't find any way to install DJI Mimo on my sons Android phone that runs with Family Link.
Any suggestions?

Hello, there. Sorry for your inconvenience. Would you please try to download and install DJI Mimo App from our website?
Here is the link:
https://www.dji.com/downloads/djiapp/dji-mimo

DJI Wanda Posted at 2-8 17:23
Hello, there. Sorry for your inconvenience. Would you please try to download and install DJI Mimo App from our website?
Here is the link:
https://www.dji.com/downloads/djiapp/dji-mimo

Hi. The problem is when I try to install the app it don't have permissions regulated by Family link.

Solan1974 Posted at 2-8 22:22
Hi. The problem is when I try to install the app it don't have permissions regulated by Family link.

Hello, there. Thanks for your reply. May we have a screenshot?

I've got the same problem. The dji mimo-app doesn't fit with family link. Does anyone have suggestions?

djiuser_81NhS4choB11 Posted at 3-20 09:20
I've got the same problem. The dji mimo-app doesn't fit with family link. Does anyone have suggestions?

Hi, there. May I confirm that you can not download the DJI Mimo by using the Family Link? If it is convenient, could you please give us a screenshot/video of the issue described? Besides, please tell us the model of the phone you use. Thanks.

DJI Gamora Posted at 3-20 23:41
Hi, there. May I confirm that you can not download the DJI Mimo by using the Family Link? If it is convenient, could you please give us a screenshot/video of the issue described? Besides, please tell us the model of the phone you use. Thanks.

djiuser_81NhS4choB11 Posted at 5-29 08:22
[Image]

It's a Nokia 3.4

And I am the Admin. It's impossible to allow the installation of the app. It does not fit. So my son cannot use the wonderful functions of the gimbal

djiuser_81NhS4choB11 Posted at 5-29 08:26
And I am the Admin. It's impossible to allow the installation of the app. It does not fit. So my son cannot use the wonderful functions of the gimbal

Hi, there. Could you please try to enter the setting and check the permissions on your device?

You need to allow apps from sources other than the app store.

Go into family link
Select your child
Scroll down until you find the phone and blue links for settings and play sound
Tap setting
Toggle to enable apps from unknown sources.
Accept the warning
Go back to your child phone and try to Install the app again. You'll get another warning about enabling apps from u known sources. Enable it in setting on the child's phone and the app will Install.

Hi I can't seem to be able to install the dji fly app on my sons phone with family link

Natasha Klimovych Posted at 1-1 12:53
Hi I can't seem to be able to install the dji fly app on my sons phone with family link

Hi Natasha. We recommend you download the DJI Fly App from our official website, here is the link: https://www.dji.com/au/downloads/djiapp/dji-fly
If you still have problems, please send us relevant screenshots so that we can better help you.

Hi,

I have the same Problem. I download the apk from the offiziellen Website.
I cant allow it in the family link app.
There is nothing were i can allow.

Regards

Clas Deichmann Posted at 1-2 05:04
Hi,

I have the same Problem. I download the apk from the offiziellen Website.

I send the Screenshot, but it is not appear..   

Clas Deichmann Posted at 1-2 05:04
Hi,

I have the same Problem. I download the apk from the offiziellen Website.

Hi there,

We're sorry to hear about your experience. For further assistance, could you please send us a screenshot of the error message? You can upload it to Google Drive or Dropbox and share the link with us so we can investigate the issue further.

https://we.tl/t-fi4G02P2Fe

Clas Deichmann Posted at 1-2 09:53
https://we.tl/t-fi4G02P2Fe

Hi Clas. We suggest you ask your parents to see if they can do the following:

1. Go to the mobile phone’s “System Settings” and find “Installing an Unknown Application”. Enable the “Allow application installation from this source” switch.

2. Turn off Google Play Protect options and test again: Google Play — Profile — Play Protect — Setting — Turn off below two options — Re-install App and test again.

3. For Samsung phone models, please turn off the "Auto blocker" option and test again: Settings --- Security and Privacy --- Auto Blocker

If the above solutions still do not resolve the issue, please let us know so that we can help you further.

DJI Tony Posted at 1-3 00:10
Hi Clas. We suggest you ask your parents to see if they can do the following:

1. Go to the mobile phone’s “System Settings” and find “Installing an Unknown Application”. Enable the “Allow application installation from this source” switch.

Hi,

unfortunately none of the suggestions solved the problem. By the way, I'm the parent.

The problem is that Family Link prevents the apk file from being installed. A request appears on the smartphone that the parent must agree. But nowhere does it say how this should be done.

In Family Link I have already enabled the installation of third-party apps.

Regards
Clas

Clas Deichmann Posted at 1-4 01:44
Hi,

unfortunately none of the suggestions solved the problem. By the way, I'm the parent.

Hi, there
Could you please try to follow the 11# answer to check if it works or not?
Please keep us updated, we will check it further for you.
Thanks

DJI Wanda Posted at 1-4 03:01
Hi, there
Could you please try to follow the 11# answer to check if it works or not?
Please keep us updated, we will check it further for you.

Hi,

I tried No 11 and it worked.
Thank you very much for the quick help.

Regards
Clas

Clas Deichmann Posted at 1-5 07:15
Hi,

I tried No 11 and it worked.

Hi there, thank you for the update and we're glad that you're able to resolve the issue. Do not hesitate to contact us back if there's any further inquiry.

Thank you for your valued support!