DJI Stephen
DJI team
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Hello there. I am sorry for the trouble this has caused and thank you for reaching out. I am sorry for the trouble this has caused and thank you for reaching out. Kindly please try using a different recommended mobile device to see if the issue will still persist. Upon checking the said mobile device ( Samsung Galaxy S10 ) that your are trying to use on the DJI Go application. I am sorry to say that the said mobile device is not recommended for the said DJI application. DJI suggests using a recommended mobile device for the DJI Go application for compatibility and reliability purposes. There is a possibility that the Samsung Galaxy S10 will be able to work on the DJI Go application. But however, since it's not yet optimized with the said application we cannot guaranteed if it will work all the time and if it will be able to run all the functions of the DJI Go application while using it. For reference. I will post a DJI link where in you can find the recommended mobile device for the DJI Go application ( https://www.dji.com/downloads/djiapp/dji-go-3 ) . Thank you. |
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