Hello!

Remote control pf mini2 loses signal during flying and return to home point, I was flying drone mini2 in open area without any obstruction, RC antena towards drone, iphone with flight mode connected to RC.
Even when drone is less than 4 mt away horizontaly and 1mt above ground display on Djifly app shows weak signal.

RC software version 04.11.0032
Drone firmware version 01.03.0000
Dji fly app version 1.5.4

Please help.

Hi there. Thank you for reaching out and we're sorry for the trouble. Can you please try to fly the unit to a different location to see if the issue persists? You may also try to uninstall and reinstall the DJI Fly app and check if there is any changes. Please keep us posted. Thank you.

Have you tried updating to the latest fly app.  1.5.9.

DAFlys Posted at 2-14 00:38
Have you tried updating to the latest fly app.  1.5.9.

Djifly version is 1.5.9, there was typing error
Thanks

DAFlys Posted at 2-14 00:38
Have you tried updating to the latest fly app.  1.5.9.

Djifly version is 1.5.9, there was typing error
Thanks

DJI Paladin Posted at 2-13 08:50
Hi there. Thank you for reaching out and we're sorry for the trouble. Can you please try to fly the unit to a different location to see if the issue persists? You may also try to uninstall and reinstall the DJI Fly app and check if there is any changes. Please keep us posted. Thank you.

Hello! Thanks for reply,
I have fly drone at three different locations but same issue persists,
I have also used two different devices( mobile phone) still same issue happened.
All the locations were free from trees, high rise buildings, away from High tension powerlines.

Pl advice.

Thanks

What happens if you try it in beginner mode? (Cluthing at straws here)!

Harshul Parekh Posted at 2-15 07:18
Djifly version is 1.5.9, there was typing error
Thanks

No worries,   worth checking.

Harshul Parekh Posted at 2-15 07:22
Hello! Thanks for reply,
I have fly drone at three different locations but same issue persists,
I have also used two different devices( mobile phone) still same issue happened.

Thank you for your response and we're sorry for the unpleasant experience. In this kind of situation, I'm afraid that you may consider sending the unit in for a proper diagnosis. You can contact our support team to start up a ticket at https://www.dji.com/support. Also, the warranty can be applied depending on the outcome of the damage assessment including the warranty period of your unit. To check the warranty period for each part, you may click this link: https://www.dji.com/service/policy. Thank you for your kind and understanding.

I also had this happen today on a brand new Mini 2.  Software and firmware are all up to date.  Lost connection with the drone when only a few feet away.

DJI Paladin Posted at 2-17 05:20
Thank you for your response and we're sorry for the unpleasant experience. In this kind of situation, I'm afraid that you may consider sending the unit in for a proper diagnosis. You can contact our support team to start up a ticket at https://www.dji.com/support. Also, the warranty can be applied depending on the outcome of the damage assessment including the warranty period of your unit. To check the warranty period for each part, you may click this link: https://www.dji.com/service/policy. Thank you for your kind and understanding.

Paladin,

https://www.dji.com/service/policy.   gives an 404 error

FlyingOverABQ Posted at 2-17 15:22
Paladin,

https://www.dji.com/service/policy.   gives an 404 error

Sorry for the trouble. Try this one

https://www.dji.com/service/policy