DJI Stephen
DJI team
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Hello there Sparky_17. I am sorry for the trouble this has caused and thank you for reaching out. There could be a compatibility issue with the mobile device ( iPhone 11 Pro ) that you are using on your DJI Go application that is why you are having this issue. Upon checking the said mobile device ( iPhone 11 Pro ) that your are trying to use. I am sorry to say that the said mobile device is not recommended for the said DJI application. We would suggest using a recommended mobile device for the DJI Go application for compatibility and reliability purposes. There is a possibility that the iPhone 11 Pro will be able to work on the DJI Go application. But however, since it's not yet optimized with the said DJI Gimbal and with the said DJI application we cannot guaranteed if it will work all the time and if it will be able to run all the functions of the DJI Go application while using it. For reference, I will post the list of recommended mobile devices for the DJI Go application. Thank you.
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