DJI Stephen
DJI team
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Hello there shakenjake1. I am sorry for the trouble this has caused and thank you for reaching out. Kindly please try using a different recommended mobile device to see if there will be changes. Upon checking the mobile devices ( iPad Air 4th Generation ) that you are using on the DJI Go 4 application. I am sorry to say that the mobile devices is still not yet recommended for the DJI Go 4 application and as of the moment. There is a possibility that the iPad Air 4th Generation will be able to work with the said DJI applications. However, since it is not yet optimized with the DJI Go 4 application we cannot guaranteed if all the functionality of the said DJI applications will work when in use. DJI suggest for you use the recommended device that was listed on the recommended mobile device list below to avoid any inconvenience. Thank you.
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