The DJI Mimo app doesn't run on my mobile phone, which was just updated to Android 12. Is it the reason of the problem?

Hello there. I am sorry for the trouble this has caused and thank you for reaching out. May we please know what is the model of the mobile device that you are using please for us to be able to give out the best solution for this issue? Thank you.

DJI Stephen Posted at 2-16 19:02
Hello there. I am sorry for the trouble this has caused and thank you for reaching out. May we please know what is the model of the mobile device that you are using please for us to be able to give out the best solution for this issue? Thank you.

My mobile phone is Samsung S20+ and the Android is Version 12.

There have been reports of the Mimo app not working properly on Android 12, depending on the phone. That phone model itself seems to be on the compatible list.

I have threads for compatible and non-compatible phones and tablets at https://forum.dji.com/forum.php?mod=viewthread&tid=235190 (for phones) and https://forum.dji.com/forum.php?mod=viewthread&tid=237518 (for tablets). Those threads also include tips for troubleshooting possible connection problems. Maybe something there could help you?

Good luck with your attempts to solve the problem!

fans4a9e11af Posted at 2-21 11:06
My mobile phone is Samsung S20+ and the Android is Version 12.

Hi there. Thank you for the reply and for these information. Kindly please try to uninstall and reinstall the DJI Mimo application from this DJI Link ( https://www.dji.com/downloads/djiapp/dji-mimo ) to see if the issue will still persist? In addition, kindly please save all of your important information before uninstalling the DJI Mimo application on your mobile device for you not to loose your files. If the issue persist kindly please try using a different recommended mobile device for us to be able to isolate the said issue. Thank you.